Job Information
Amazon Generator Service Technician in Chantilly, Virginia
Description
About AWS
Amazon Web Services (AWS) helps millions of customers every day achieve their business goals in an ever-changing digital economy. As the world’s most comprehensive and broadly adopted cloud platform, we recognize the global need for IT infrastructure services to deliver fast, scalable results. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
At Amazon Web Services (AWS), we're working to be the most customer-centric company on earth! AWS is a place where builders can build. We invent and innovate to improve the experience for our customers. If you'd like to help AWS continue growing as a leader in the cloud and data industry, this is the job for you.
The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.
The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.
Mentorship & Career Growth
We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Inclusive Team Culture
We’re committed to celebrating our differences here at AWS. Our employee-led affinity groups foster a culture of inclusion that empower all Amazonians to be proud of who we are. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, serve as a foundation for continuous learning about our diverse perspectives.
Work/Life Balance
We recognize there’s more to life than work. Creating harmony between your personal and professional life leads to greater happiness, fulfillment and purpose. At AWS, we’re committed to helping our customers achieve their goals and we know we can’t succeed unless our employees achieve theirs. This starts with flexible work hours and arrangements that help our teams celebrate daily wins, at home and in the cloud.
Key job responsibilities
Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
Respond to customer requests
Travel to designated sites and perform professional quality field service repairs consistent with company standards
Advise the Generator Service Manager of parts needed for necessary repairs
Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
Document detailed, complete and legible descriptions of all repair operations performed
Accurately record time, expenses, and mileage
Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
Lift up to 40 lbs frequently; pushing and pulling a maximum force of 40 lbs
Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required
Basic Qualifications
High School Diploma or GED
2+ years of hands-on experience is required working on electrical generator systems
DOT Medical Card - Qualify and Maintain DOT certification
Preferred Qualifications
2-year technical training program completion, or completion of a 3 year apprenticeship
Fully trained on generator manufacture products
Knowledge of engines, generators and load transfer equipment
Technical knowledge of electrical generator systems and related engine mechanical failures
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.