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Patten CAT Parts Counter Specialist, Heavy in Cedar Rapids, Iowa

Working Hours/Days

Hours vary from 7:00 am - 5:00 pm Monday – Friday, overtime and Saturdays as required

Basic Duties

Primary responsibilities include the following for the Parts Department:

  • Look up part numbers in equipment parts books or online resources and assist customers.

  • Assist with customer parts counter sales processing.

  • Complete required paperwork and computer data entry.

  • Other duties as assigned


  • Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail.

  • Previous parts counter or shop experience for a heavy equipment dealer a plus.

  • Must have a positive attitude and excellent customer service skills.

  • Strong computer skills required and familiar with programs such as: UPS Worldship, Word , Excel and Outlook.

  • Excellent communication skills (written, e-mail, and verbal) are necessary .

  • Must be able to handle general math calculations with money, weight measurement, volume, and distance .

  • Able to lift 75 lbs.

  • Must be able to work with minimal supervision.

  • High School Diploma or equivalent is required.

  • Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements/Working Conditions

This position works in both office and warehouse environments. May, on a continuous basis sit at a desk for long periods of time, answer phone calls and write or use a keyboard to communicate through email. May on a continuous basis, walk, bend and lift up to 75 pounds. The wearing of approved safety equipment ( i.e. safety glasses with side shields and steel toe footwear) is required. Noise level in the office is usually low and the noise level in the warehouse may range from low to moderate. Must be flexible during peak season working overtime as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 emp loyees with long tenure for you to learn from . We have a collaborative, family valued culture, with a great reputation in the industry . A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

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Req No.2024-4915

CategoryCustomer Service/Support

LocationUS-IA-Cedar Rapids

TypeRegular Full-Time

Union or Non-UnionNon-Union


CompanyAltorfer Inc