Job Information
NORDSTROM Asset Protection - Agent - Nordstrom Rack at The Parke Cedar Park in CEDAR PARK, Texas
Asset Protection Agent
The ideal Asset Protection Agent prevents the loss of company property while maintaining a safe business environment. Supports store efforts in providing the best customer service within a controlled environment to support maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Agent detects and apprehends shoplifters and dishonest employees.
A day in the life
- Maintain the general safety and security of customers, employees, and the store
- Respond to and report all store security and emergency situations
- Monitor and conduct surveillance of customer behavior for indicators of theft
- Conduct external and internal investigations utilizing available information to track, mitigate and resolve theft
- Monitor, conduct surveillance and educate store employees on indicators of Organized Retail Crime (ORC) activity, grab and runs and high impact theft
- Conduct investigations of fraudulent gift card and credit card activity
- Reduce and control loss of inventory through audits, training, and store awareness
- Recover stolen merchandise and apprehend individuals for theft and illegal activity while following all safety precautions
- Prepare and submit prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other illegal activities,
- Monitor and interpret key performance indicators (KPIs) and exception-based reporting to help reduce loss, proactively identify trends, and root cause in high shrink locations
- Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Agent is summoned
You own this if you have
- The ability to make, and be accountable for, decisions in a fast-paced environment
- Have solid verbal and written skills
- Good interpersonal skills
- A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior
- Accountability, initiative, and a high level of ownership
- The ability to work a flexible schedule based on business needs
- Meet any local licensing requirements
- Experience in investigative, asset protection and security procedures (preferred)
Weve got you covered
Our employees are our most important asset and thats reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified atwww.nordstrom.com.
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