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Marriott Public Area Supervisor in Cebu, Philippines

Job Number 21139424

Job Category Housekeeping & Laundry

Location Sheraton Cebu Mactan Resort, Mactan, Cebu, Philippines, Philippines

Brand Sheraton Hotels & Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

POSITION SUMMARY

Checks all activities of public area attendants in maintaining cleanliness and orderliness of Lobby, corridors, stairways, F & B Outlets, lockers, offices, restrooms, hotel premises and back of the house areas.Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards. Identify and report preventative or other maintenance issues in public areas or guest rooms. Request preventative maintenance or non-urgent repairs using appropriate method. Contact other departments directly for urgent repairs. Clean, maintain, and store cleaning equipment. Document and report outstanding issues. Complete required Housekeeping paperwork. Respond promptly to requests from guests, Front Desk, or At Your Service requests.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Visually verify and interpret written documents. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Safety and Security

  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

  • Complete appropriate safety training and certifications to perform work tasks.

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

  • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

  • Maintain awareness of undesirable persons on property premises.

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

  • Follow company and department policies and procedures.

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

  • Protect the privacy and security of guests and coworkers.

  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

  • Maintain confidentiality of proprietary materials and information.

Guest Relations

  • Assist other employees to ensure proper coverage and prompt guest service.

  • Address guests' service needs in a professional, positive, and timely manner.

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Thank guests with genuine appreciation and provide a fond farewell.

  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Communication

  • Provide assistance to coworkers, ensuring they understand their tasks.

  • Speak to guests and co-workers using clear, appropriate and professional language.

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

  • Talk with and listen to other employees to effectively exchange information.

  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

Working with Others

  • Support all co-workers and treat them with dignity and respect.

  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

  • Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.

  • Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

  • Stand, sit, kneel, or walk for an extended period across an entire work shift.

  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

  • Enter and locate work-related information using computers and/or point of sale systems.

  • Visually verify and interpret written documents.

  • Move at a speed that is required to respond to work situations (e.g., run, walk, jog).

  • Visually inspect tools, equipment, or machines (e.g., to identify defects)

  • Move through narrow, confined, or elevated spaces.

  • Move over sloping, uneven, or slippery surfaces and steps.

  • Move up and down stairs and/or service ramps.

  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Housekeeping Protocol

  • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.

  • Respond promptly to requests from guests, Front Desk, or At Your Service requests.

  • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

  • Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards

CRITICAL COMPETENCIES

Interpersonal Skills

  • Customer Service Orientation

  • Diversity Relations

  • Team Work

Communications

  • Communication

  • Listening

Personal Attributes

  • Safety Orientation

  • Integrity

  • Dependability

  • Initiative

  • Adaptability/Flexibility

  • Presentation

Organization

  • Planning and Organizing

  • Time Management

  • Detail Orientation

  • Multi-Tasking

Physical Abilities

  • Proper Lifting Techniques

  • Physical Strength

  • Visual Acuity

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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