Job Information
NCR Atleos HR Representative in CEBU CITY, Philippines
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.
HR Purchasing: Invoicing, PO creation
Consistent Basic Support: Process familiarization, periodic reports, Workday inbox and proper case management
Represents the company as first point of contact for HR related requests/ concerns/ questions for current and former employees
Manage the submission of electronic and manual documents, as needed, maintain Employees files
Position interacts with candidates and employees via e-mail, web requests, live chat.
Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary;
Provides feedback regarding accuracy of knowledge articles and processes documented to supervisor
Translates/creates documents, as necessary.
Escalates a query to appropriate Specialist or Subject matter expert in case needed
BASIC QUALIFICATIONS:
Advanced MS Office skills
Fresh Grad would work
Excellent Business Writing and Verbal Communication Skills
Attention to Detail and Organization
Customer Experience
Excellent communication skills
PREFERRED QUALIFICATIONS:
Prior work experience in the HR field (i.e. HR back-office, shared services, HRIS, HR Generalist roles)
Prior Experience in Customer Support or Incident Management
Proficient in English Language and Grammar
Willing to work NIGHT SHIFT
NOTE: Working closely with NAMER & LATAM Region
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.