Job Information
Oracle Services Renewal Representative IV in CAUSEWAY BAY, Hong Kong
Job Description
Drive the renewal of Oracle's contracts to existing customers.
Career Level - IC4
Responsibilities
Responsible for timely renewals for medium-sized to large enterprise customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory
Growing and nurturing client relationships with Named/Enterprise accounts; maximising revenue, minimising cancellations & backlog
Positioning the value of support to each customer to protect & grow support revenue streams
Encourage customers to maintain software currency, refresh their hardware and migrate to Oracle Cloud products
Preparation of annual support renewal orders in accordance with customer contracts and business practices.
Accurate sales forecasts
Work closely with partners where required to maximise renewals
Set up a role model and mentoring to junior members
Leverage and align with all relevant stakeholders within Oracle to facilitate timely and compliant renewals
Resolve debtors issues on support renewal invoices where they relate to support issues
Responsible for processing of license migrations, assignments, legal name changes etc within designated territory
Work with license sales teams to maximize XLOB opportunities
Onsite customer visits where necessary
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer