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Position Summary The Family Support Coach provides comprehensive voluntary services for families screened out of child protective services by Douglas County Human Services via the Family Center of Douglas County program. The primary focus of this program is to engage families and connect them to community services to prevent deeper penetration into the child welfare system. The position will offer education and support services to parents using strength-based practices. Responsibilities include conducting initial and follow-up assessments; working cooperatively with other agencies to link families to financial services and community resources that meet the parents' expressed needs; and providing direct services and accurate data entry to track and record contacts. Flexible schedule required as this position will work occasional evenings and weekends as needed.

• The Special Services Supervisor at Douglas County Department of Human Services provides training and supervises the contract between Catholic Charities of Central Colorado and the County.

Essential Duties * Engage and interview families for program enrollment and provide needs assessment using the CFSA2. Offer case management services, and manage a caseload of active families in addition to ongoing referral outreach. * Conduct visits in home or other location convenient for family (weekly, semi-monthly, monthly) as determined by family to provide needs assessment, establish client rapport, set family-centered and strengths-based service plan, and provide direct services and follow-up to assigned families. * Collaborate with community partners (including but not limited to Child Welfare, Juvenile Justice, Mental Health, Education and Medical) to ensure cohesive coordination of services. * Follow-up with families to assess goal attainment and need for further referrals and resources that may be required. * Facilitate the connection to community referrals for services to maintain a safe environment and enhance child and family wellbeing. Referrals include meeting basic, safety, social, esteem, and cognitive needs of individuals within the family and/or the family as a whole. Intensive follow-up required for any referrals provided. * Develop effective case plans for families regarding parenting skills, family problems, economic stressors, parent/child relationships, and community connectedness. Work toward keeping children safe in their home and the community. Participate in ongoing training and be responsible for following Quality Standards for Family Strengthening & Support and Trauma-Infor * Participate in state meetings and trainings, with the approval of the supervisor, in order to implement new and ongoing rules and regulations. * Provide advocacy to entities involved with family, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. * Call referred families for program enrollment, offering case management and program services. * Provide reports to the supervisor including information on the number of referrals received, home visits completed, and other appropriate measures as required. * Maintain accurate reports and database of client demographics and services provided for clients. Use Douglas County Department of Human Services systems and EmpowOR database system to collect demographic and program information for appropriate documentation of case plans, recommendations, contacts, assessments, family engagement activities, etc. Assist with tracking expenditures/revenues to comply with program budget. * Develop and operate parent support/education groups on occasional evenings, including Parent Caf at least the first and third Tuesday evenings every month. * Help expand the Family Center of Douglas County through community outreach efforts.

Competencies * Knowledge of family dynamics, systems theory, domestic violence, and soc al work theory/ practice. * Knowledge of child development and strength-based family support practices and ability to use these practices when working with families and co-workers. * Good computer skills, including word processing and ability to learn the statewide child welfare database (TRAILS platform) and other databases (EmpowOR) as appropriate. * Ability to engage, foster, and maintain effective working relationships with a broad variety of families and professionals. * Ability to demonstrate commitment to developing community members' potential, prosperity and protection with demonstrated understanding of cultural awareness. * Knowledge of family dynamics, systems theory, domestic violence, and social work theory/ practice. * Knowledge and understanding of Trauma Informed Care principles/practices and Motivational Interviewing, and/or will take initiative toward self-directed learning of these. * Knowledge of child welfare and ability to establish rapport with families who have had a referral to child welfare concerning child abuse or neglect but have been screened out for prevention services. * Knowledge of social issues such as poverty, gender bias, domestic violence, alcohol and other drug abuse, child maltreatment prevention, cultural diversity, etc. * Knowledge of Douglas County and Denver Metro area community resources and systems.

Work Environment * A majority of the assigned duties are performed in an office environment. * The employee is subject to both inside and outside environmental conditions. * Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of this position.