Job Information
Lumatech Corporation Entry Level Data Technician in Castle, Oklahoma
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- Answer phones, trouble tickets and give technical information to users.
- Able to take support calls for clients and fix data issues using the in-house tools or move the ticket to second tier
- Track the support ticket database and make sure clients are happy and tickets are resolved.
- Make once a month call to all clients and get feedback
- Maintain database of suggestions from feedback and release schedules for the suggestions.
- Improve user experience