Job Information
Insight Global UX Operations Specialist in Cary, North Carolina
Job Description
Insight Global's client is looking for a User Experience Recruiter/Operations Specialist to join the User Experience team and help us recruit participants for scheduled research projects. You would be responsible for using our database to email, phone, and select and screen research participants based on criteria laid out by Researchers on the team. Additionally, you would be responsible for the maintenance and growth of the user testing database to ensure that new testers are regularly added and older records are properly archived.
Job Functions:
Working with researchers to define recruit demographics and needs.
Recruit participants. Including the booking of backup participants and handling cancellations and drop outs.
Coordinate with Researchers to select appropriate candidates.
Screen participants to make sure they meet the requirements for the test.
Schedule participants.
Arrange compensation.
Participant management on the day of the test. Including; being the primary point of contact, meeting and greeting, security checks, getting them to sign NDAs, introductions to the test, monitoring during breaks, debriefing, and providing compensation on the way out.
Maintaining and growing the tester database.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
A passion for games and working with people. Must be comfortable calling and dealing with a wide variety of people and backgrounds on a day-to-day basis.
2+ years experience in a people/service focused role e.g. recruiting, customer experience, sales, retail, etc
1-2 years of IT software/hardware troubleshooting / help desk experience
Excellent organizational and planning skills.
The ability to deliver high quality work quickly and under time pressure.
The ability to be flexible and cope well with change. Past recruitment experience.
An understanding of research methodology.
Experience maintaining databases.
College degree null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.