Job Information
Conduent Benefits Administration Services Associate III in Cary, North Carolina
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Benefits Administration Services Associate III
Conduent Business Services- Remote
Monday- Friday between 8 am- 6 pm (1hr. break)
Paid 4 weeks of training is $16.15/hr, and after training is $17.50/hr.
Join our Customer Experience team!
About the Benefits Administration Service Associate role:
As a Benefits Administration Service Team member, you will help people daily by taking calls and actively listening while discussing retirement, and/or survivor benefits. You will manage a steady volume of incoming customer calls while navigating multiple systems.
Our associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive customer and client experiences. Your punctuality and dependability are key to our client’s success.
Requirements
We’re looking for people passionate about customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:
• Experience in call center environment.
• Previous experience working a caseload or working with retirement benefits.
• Excellent communication skills
• MS Office proficiency, Word and Excel intermediate level
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED
• Ability to complete a mandatory paid training program.
• Previous experience with CIBLO, DB& or KLG tools.
Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
• Apply to the role and provide your basic profile information (2 minutes)
• Answer prescreening questions to be sure you meet the minimum requirements for the role (3 minutes)
• If you qualify for the role, a recruiter will reach out to discuss the opportunity!
Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new thinking methods? Come, join us and grow with a team of people who will challenge and inspire you to be the best!
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.
Pay Transparency Laws in some locations require disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, based on business needs, this position may be eligible for a bonus or incentive. In addition, Conduent provides various benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, paid time off (PTO), vacation, and sick time. The estimated salary range for this role is $33600- $37800.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.