Job Information
UL, LLC Senior Sales Administrator in Carugate, Italy
Apply experience and knowledge to identify problems; work within established procedures under moderate supervision to support UL’s sales professionals in all administrative processes, including quote generation, order processing and booking, post-sales customer service support and anywhere else administrative assistance is required. Applicants with experience supporting strategic accounts will be preferred.
Uses knowledge and relationships from guiding post-sales implementation of TIC products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
Builds trust, transparency, and loyalty with customer contacts; Directs feedback internally when appropriate.
Connects customer personnel to relevant UL personnel (account managers, Sales Representatives (TSRs)/ Technical Inside Sales Representatives (TISRs), delivery teams and engineers, etc.) when applicable.
Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
Supports implementation and fulfilment teams to deliver solution to customer post-sale.
Collaborates with internal resources until an issue is resolved and communicated to customer.
Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.
Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
Bachelors and/or graduate degree in business, engineering, or related field. Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
2+ years of related experience.
Previous experience in customer facing job, ideally with senior and executive-level customer contacts.
Business acumen and understanding of business sales processes.
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.