Job Information
Robert Half Collections Specialist in Carlsbad, California
Description We are offering a dynamic opportunity for a Collections Specialist in Carlsbad, California. The primary role will be to ensure the smooth functioning of the credit and collections operations in our team. As a Collections Specialist, you will be the main point of contact for handling customer service issues, managing high-volume calls, and dealing with paperwork. This role involves a significant amount of customer interaction and requires you to be calm, patient, and efficient in addressing customer concerns.
Responsibilities:
• Manage high-volume incoming calls and address customer service issues promptly.
• Prepare and maintain files for the collectors, ensuring all necessary documents are properly filed and accessible.
• Process payments through various platforms such as credit card systems, ACH, and checks.
• Assist in achieving the monthly collection goals by providing support with internal calls.
• Handle paperwork flow related to financial audits and ensure all documents are submitted on time.
• Act as the main point of contact to alleviate other collectors and manage customer inquiries.
• Utilize various software tools including Microsoft Excel, Outlook, and Word for managing and tracking collections.
• Communicate effectively with customers, maintaining a relaxed and patient demeanor in a fast-paced environment.
• Monitor customer credit accounts and take appropriate action to collect delinquent payments.
Skills:
• Proficiency in Microsoft Excel, and other MS products.
• Experience in Collection Processes and working as a Collector.
• Strong Credit management skills.
• Exceptional Customer Service abilities. Requirements • Must possess proficiency in Microsoft Excel
• Familiarity with Collection Processes is required
• Prior experience as a Collector is a must
• Understanding of Credit processes and terms
• Excellent Customer Service skills are essential
• Ability to work both independently and as part of a team
• Strong communication and negotiation skills
• Attention to detail and accuracy in handling accounts and documents
• Ability to prioritize and manage multiple tasks
• High level of integrity and confidentiality
• Knowledge of relevant legal requirements and regulations related to collections
• Strong problem-solving and analytical skills
• Ability to handle difficult or sensitive situations with professionalism and tact.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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