Job Information
Amazon Sr. Product Manager, FBA and Seller Reimbursements, 3P Marketplace in Cape Town, South Africa
Description
Today, More than 60% of the items sold in Amazon’s stores globally are from independent sellers — most of which are small- and medium-sized businesses — providing a vast selection of products, competitive prices, and great convenience for shoppers.
Fulfillment by Amazon (FBA) enables these businesses (our Sellers) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25 years. This frees them to concentrate on what they do best – finding and developing new products and marketing them to potential customers.
Amazon South Africa Marketplace Team is looking for a talented Senior Product Manager to manage product development of key features in our fulfillment program.
As a successful candidate, you will have experience managing complex businesses, solving technical challenges, and influencing key partner teams to drive initiatives to completion. You have a strong bias toward data driven decision making and an innate ability to understand how metrics relate to business problems and to each other. You are a product manager who has the ability to communicate priorities and work effectively with stakeholders, including teams across software engineering, logistics, product management, legal, finance, and core retail businesses from various markets and across different time zones. You will tackle novel situations every day and given the size of this initiative, you will have the opportunity to work with Amazon teams around the globe.
Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.
Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1.
Key job responsibilities
Establish E2E knowledge of the FBA process, Seller Reimbursement process, Seller pain points and major drivers of cost
Identify and lead Scalable solutions to improve seller experience and customer experience.
Identify input metrics, metric owners, align goals with respective owners, monitor and share progress on these metrics with stakeholders.
Develop weekly/monthly/quarterly mechanisms to drive visibility on defect and performance.
Establish a product roadmap in collaboration with Operations and Tech teams to reduce defects and improve SX.
Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
Partner with global product teams to identify and influence development of new products and services.
Manage prioritization and trade-offs to ensure the right features are built with the right quality at the right time.
Launch product features locally in collaboration with worldwide teams.
Address barriers through problem solving and coordination with stakeholders.
Basic Qualifications
Bachelor's Degree
Experience in product or program management, supply chain, operations or technology
Proficiency in SQL and data analytics
Experience overseeing roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience with end to end product delivery
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
MBA or MS in Business Administration, Economics, Computer Science, or equivalent experience
Experience in supply chain, ecommerce, operations or retail
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.