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Req# 29339 Aultman Health Foundation, CANTON, OH AULTCOMP MCO INC Aultman Health Foundation Full Time, Day Shift, varies PURPOSE OF POSITION: The primary purpose of the Utilization Management LPN in the Care Coordination process is to perform assigned duties in an efficient, cost effective manner, in accordance with the established policies, procedures and directed to assure that treatment requests of the Utilization Management Department/Case Management Department are handled properly. Some responsibilities may be shared with other personnel. The UM LPN works under the RN to provide efficient quality services at all times. The UM LPN will accomplish this goal by following all of the established policies and procedures to complete all assigned duties. RESPONSIBILITIES & EXPECTATIONS: * Follow and adhere to all established BWC MCO PRG, Official Disability Guidelines (ODG) and/or apply written, scientific, evidence based criteria to requests for medical treatment and/or supplies. * UM LPN staff has access to the Medical Director or other physician reviewers for assistance in applying the guidelines and/or with interpretation of the guidelines as needed. * When applicable criteria cannot be found to assist in the decision, the case will be staffed with and/or referred to the RN, Medical Director or other physician reviewer. * The Medical Director or physician reviewer may use medical judgment and supersede or override the guidelines. * Utilizes and documents utilization of appropriate criteria set in making appropriate approvals/denials. Collaborates with clinician when necessary. * Answer incoming telephone calls within three rings. Screen and direct calls to the appropriate person if indicated. * Use good judgment in referring inquires to other office personnel, supervisor, Director, and Medical Director or other physician reviewer. * Consistently demonstrate ability to multi-task and prioritize work in accordance with established policies/procedures and necessity. * Utilize the Nursing Process to obtain adequate and accurate information for treatment requests. * Accurately completes documentation of the treatment authorization process in the internal claims management system. * Accurately check claim and provider status when necessary. * Consistently communicate to providers and employers for clarification and/or with the outcome of the C-9 or ECP TX treatment request. * Adhere to notification guidelines related to treatment requests * Adhere to BWC MCO PRG turnaround times for designated tasks. * Process Improvement: Continuously reviews, recommends and implements improvement steps, as needed or directed. * Seeks supervisory guidance/approval as appropriate. * Portrays professional image: follows dress code; communicates with internal and external customers in a professional manner, including appropriate verbal and written grammar. * Promotes and demonstrates professional standards to enhance the development of the department including: o Performs all job functions in an independent manner (as needed or directed) o Recognizes and performs job functions with little or no supervision o Demonstrates strong organizational skills o Responds positively to change in work flow as needed o Offers assistance to co-workers (as needed) o Maintains flexibility to meet department needs, including adjusting work hours o Consistently completes assigned work in required time frame; completes other duties as required o Collaborates and cooperates with co-workers, supervisors, etc., creating a productive working relationship throughout the organization o Actively seeks and pursues opportunities to make a contribution and demonstrates desire for learning * Practices Ethical Conduct: