Job Information
GAI Consultants, Inc. Assistant IT Manager in Canton, Ohio
Description GAI Consultants, Inc. is looking for an Assistant IT Manager that will manage the information technology service desk operations for the organization. The successful candidate will have the ability to work from any of GAI's office locations. Job Duties: Manages a team of service desk technicians. Develops and supports information systems products and services which include, but are not limited to personal computers, peripherals, Internet connectivity, installed software applications, assists with networking or access issues. Ensures service requests are properly resolved according to organizational standards. Develops, coordinates, and maintains standard operating procedures for IT services. Oversees service performance, assists with purchasing, testing, or the installation of service desk equipment. Experience and Education: Comprehensive knowledge of the field's concepts and principles. Performs complex tasks typically following established processes. Leads and directs the work of other employees and provides recommendations for personnel decisions. Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change. Typically requires a bachelor's degree and at least 10 years of experience. Reports to: Typically reports to a department head. Competencies: People Leadership. Teamwork and Collaboration. Problem Solving and Decision Making. Troubleshooting and Support. Testing and Quality Assurance. Change Management. Client First / Customer Focus. Documentation and Measurement. Installation and Integration. Communication and Interpersonal Effectiveness. Why GAI: At GAI, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S., and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join GAI and distinguish yourself in a company poised for unlimited growth. GAI Consultants, Inc. is committed to diversity, equity, and inclusion through fostering a workforce that represents different communities, cultures, and viewpoints. We will continue to build mutual trust and respect where employees are empowered to share their diverse perspectives, experiences, and ideas. Benefits To Working at GAI Include: Competitive salary -GAI is committed to paying market-based salaries Comprehensive benefits package including medical, vision, dental, company paid Long Term Disability, and Short Term Disability (benefits start within 30 days of hire) New paid Maternity/Paternity/Adoption program Generous Paid Time Off and 7 paid holidays 401k company match Tuition Reimbursement Qualifications Education Bachelors (required) Bachelors of Information Technology (preferred) Experience 10 years: Related experience (required) The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(