Job Information
St. Lawrence University Assistant Bookstore Director in Canton, New York
Position Information
Position Title Assistant Bookstore Director
FLSA Non-Exempt
Primary Responsibilities
Summary
The Assistant Director of the Bookstore is responsible for assisting in the general management of the Bookstore and primary oversight of the café. Responsibilities include supervision of operations and staff, training, scheduling, administering student employee scheduling and payroll and managing workflow. Enhance and support purchasing operations making recommendations and decisions. Respond courteously to customer inquiries. Prepare reports, assist with inventory planning and execution, promote sales events, orders, supplies and related retail and administrative duties. The person in the position will perform store opening and closing duties and hours of work vary and include weekends.
Primary Duties and Responsibilities
Primary Supervisor for day-to-day front-end management of Bookstore and Cafe operations.
Recruit, train and schedule Bookstore, Cafe, and student staff.
Update, develop and implement a formalized training program for all students, including customer service training, PCI training and general training of Bookstore systems and processes.
Assist with strategizing, execution and advertising on- and off-site store sales events.
Strategize workflow and assist with managing staff during peak periods.
Assist with procedure development, implementation, and enforcement.
Respond to customer inquiries as they arise.
Confer with department clerks regarding issues, opportunities and goals in their respective areas.
Prepare various reports to inform decision-making as needed.
Be available to perform store closing and opening duties several days per week as seasonal schedules dictate.
Oversee inventory management, including conducting periodic cycle counts and verifications to ensure accuracy.
Confirm proper entry, removal, and recording of merchandise in the inventory system.
Assists in leading the annual inventory process. Provide backup to Bookstore AP Clerk Position as needed.
Backup duties to all staff as needed including standard sales associate responsibilities, security, cashier support, shipping/receiving.
Minimum Qualifications
Associate’s degree in related field and at least 3 years management/supervisory experience in a retail setting. Equivalent combinations of education and experience will be considered for those with extensive relevant retail management experience.
Demonstrated ability to lead and motivate employees toward a common goal. A track record of fostering positive change and delivering favorable outcomes, the ability to produce quantitative analysis, both operationally and financially and the acumen to navigate a complex work environment.
Knowledge of merchandising, advertising, marketing, promotion, and display.
Technology
Broad, very strong, technology background required with experience working in a technology driven work environment.
Detailed knowledge of retail operations including retail accounting systems/procedures, electronic Point-of-Sale/inventory.
Experience training and supporting employees in the use of technology.
Experience creating reports and analyzing data.
Proficiency using Microsoft Excel and experience with other Microsoft Office Applications.
Required Skills
Excellent leadership and collaboration skills.
Excellent organizational skills with precise attention to detail required and the highest quality standards.
Strong communication skills required, including oral, written, and listening skills.
Demonstrable good judgment and the ability to work under pressure.
Must be a well-organized, high-energy individual with excellent customer service skills.
Must be able to set priorities, make decisions and work independently and as part of a team.
Proven ability to develop positive and productive working relationships.
Experience with customer service standards and procedures.
Preferred Qualifications
Experience in the college bookstore industry.
Café or food service management experience.
Experience developing innovative programs and services
Salary $25.00 - $27.88 per hour. The start rate will be determined by skills, experience, and other factors permitted by law.
Status (FT, PT, Seasonal, Temp) Full-time (12 months)
Posting Detail Information
Posting Number ST01305
Desired Start Date
Open Date (to accept applications)
Close Date (date applications will not be considered)
Open Until Filled
Special Instructions to Applicant
Interested and qualified applicants should complete the online application form and upload the required documents in the “applicant documents” section of the form.
Review of applications will begin immediately and continue until the position is filled. Questions about the position may be directed to Lyndon Lake, Bookstore Director, at llake@stlawu.edu.
All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Cover Letter/Letter of Application
Resume
Diversity Statement (a brief statement about your approach or ideas for promoting diversity and inclusion)
Optional Documents