Job Information
Charter Township of Canton Member Services Assistant - Summit on the Park (Part-Time) in Canton, Michigan
The following at-will job posting will remain open until filled.
MEMBER SERVICES ASSISTANT
Summit on the Park
Part-Time
Pay Rate: $15.91 per hour
REQUIRED SCHEDULE
Available shifts: Monday-Friday, 4:00pm-9:30pm; Saturday-Sunday, morning, afternoon and evening shifts
Requires 2 shifts per week and every other weekend, Saturday or Sunday
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JOB DESCRIPTION
DESCRIPTION OF DUTIES:
This position is responsible for performing daily front desk duties while providing excellent customer service to guests and members at the Summit on the Park.
EXAMPLES OF WORK: (Note: These examples are intended merely as illustrations of the various types of work performed.)
- Responsible for facilities and equipment appearance and cleanliness.
- Responsible for responding to, communicating, and documenting emergency situations, including, but not limited to, First Aid, Severe Weather, and Missing Child.
- Greets and interacts with participants and families in a positive and friendly manner and provides excellent customer service.
- Answers the telephone promptly and in a positive and friendly manner.
- Ensures the front desk is organized and performs general cleaning duties.
- Ensures safety rules, policies, regulations, and procedures are followed by the public and employees.
- Responsible for enforcement and compliance with safety program rules and procedures.
- Prepares and provides information and reports as requested.
- Registers/Signs up guests for memberships, programs, classes, and activities using company software.
- Works with community organizations, groups, and individual citizens to promote a safe and welcoming environment.
- Attends and assists with staff meetings as required.
- Ensures accurate money handling in accordance with Summit policies.
- Reconciles and records cash, credit card and check transactions daily.
- Performs other duties as assigned.
ESSENTIAL JOB FUNCTIONS - KNOWLEDGE, SKILLS, AND ABILITIES:
Minimum age of 18 years old.
High School Diploma or GED required.
Previous experience in dealing with the public in a mature and responsible manner.
Previous experience in money handling preferred.
Strong organizational and communication skills required.
Ability to work a wide variety of shifts, including mornings, afternoons, evenings, weekends and holidays.
Ability to respond to emergencies in a calm and efficient manner.
Ability to clearly communicate procedures, problems, and policies to fellow employees and the public in a tactful and courteous manner.
Previous community center or facility operation experience preferred.
Ability to work in a fast-paced environment, checking in members and guests.
Basic computer skills required.
This is an "At-Will" position: Work assignments and hours scheduled a