Job Information
Siemens Building Automation Service Operations Supervisor – Boston, MA (Canton) in Canton, Massachusetts
Req ID: 438232
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
The Building Automation Service Operations Supervisor leads a team responsible for performing service work for building automation systems and coordinates specialist/technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met.
As a Building Automation Systems Service Operations Supervisor, you will:
Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training to ensure the service team is staying current with latest technology and products
Schedule and assign tasks to the team and drive business growth by enabling and leading a highly effective team; periodically assist the team with maintenance activities and submittal of required paperwork
Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions and complete and submit written service orders and reports covering all aspects of each assignment and activity
Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the Service team
Support contract profitability through cost containment procedures and processes
Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications
Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs
Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements; ensure employees are properly trained on all safety requirements and enforce adherence to organizational processes, tools, and workflow standards
Maintain excellent organizational and interpersonal skills
You will make an impact with these qualifications:
_Basic Qualifications: _
High school diploma or state-recognized GED equivalent
3+ years of experience with Building Automation / HVAC Controls as a Specialist or Technician
Experience with Microsoft Office
Verbal and written communication skills in English
Must be 21 years of age and possess a valid driver's license with limited violations
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
_Preferred Qualifications: _
5+ years of experience with Building Automation Controls as a Specialist or Technician
Experience supervising teams
You’ll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $80,800 - $138,800 / year and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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