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Description

Role: Bilingual Delivery Station Customer Service Associate

Job Type: Full Time

Location: Cancun, Qroo [Parque Apq. SuperManzana 301, Lote 8, Bodega 12, C.P. 77567, Cancun, Quintana Roo]

Pay Rate: $56.07 hourly

Language Premium: English/Spanish

Start date: May 20 th , 2024

Our mission is to be Earth’s most customer-centric company, and our Delivery Station Support team is a key part of achieving that goal. To achieve this goal, we strive to exceed expectations by innovating and providing an exceptional customer support experience, as we expand our logistics products and services including improving how we fulfill and deliver customer orders. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

What will you do as a Delivery Station Customer Service Associate?

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time – as promised. You will be responsible for communicating with customers directly, in person or via phone and email, and supporting them with resolving issues as well as setting appropriate expectations. You will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. Your role goes beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

What are your hours?

This role requires working hours to match when customers need us most. Your work week is minimum 48 hours per week, for example: 6x8hrs. In order to match our customer demand, we schedule shifts within the operating hours of 07:00 and 19:00 hours, Monday to Sunday. You will receive your work schedule in advance. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

Basic Qualifications

What qualifications do we need from you?

• Minimum age: 18 years old

• Have the right to work in Mexico without restrictions

• Strong communication skills in English and Spanish (both written and oral fluency)

• Proficient computer skills (experience with Windows Operating Systems and Microsoft Outlook)

• High School or equivalent diploma

• Official ID

• Live in Cancun, Qroo

• Previous experience in Customer Service

• Ability to perform the following tasks, with or without reasonable accommodation:

• Carry, lift, push and pull up to 49 pounds

• Frequently push, pull, squat, bend and reach

• Stand and walk during shifts lasting up to 12 hours

• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)

• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

What strengths will you bring?

• Inquisitive, articulate, and solution-oriented

• Logical and analytical thinking

• Friendly and customer-focused in every situation

• Ability to learn quickly and embrace change

• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical Insurance (major and minor)

• Pension plan

• Amazon employee discount

• Lifestyle benefits and retail discounts through our Amazon Extras program

• Expert training and ongoing opportunities to learn more and develop your skills

• Employee Assistance Program

• Grocery vouchers

• Savings Plan

If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 1 hour to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

If successful, we will contact you about next steps!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals

with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

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