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Marriott Vacations Worldwide Marketing Executive In house in Cancun, Mexico

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Specific Job Summary

A front-line marketing representative, who qualifies leads, provides guest service and generates tour flow by performing the following duties.

Generic Expected Contributions

  • Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.

  • Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.

  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.

  • Assists more senior associates in achieving business results by:

  • identifying opportunities to enhance the effectiveness of business processes.

  • providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.

  • participating in setting department operating plans.

  • recognizing and celebrating team successes.

  • achieving results against budget within scope of responsibility.

  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.

  • Performs other duties as appropriate.

Specific Expected Contributions

  • Positively represent the Company at any location assigned. Maintain a collaborative working relationship with hotel and any other third-party company employees.

  • Provide concierge services to all resort guests and members in keeping, maintaining the “service first, product second” approach.

  • Provide excellent guest services, including accurate tourist information of the region.

  • Inspire confidence in the Company through professionalism.

  • Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.

  • Attract eligible guests to preview the Company vacation club program using premiums (gifts).

  • Fully inform and confirm every guest about the sales presentation, according to the standards described in training.

  • Create curiosity about the vacation club and encourage guests to tour with an open mind.

  • Complete the administrative work behind booking, manifesting, and confirming each sales presentation.

  • Attend all mandatory meetings and training.

  • Complete special projects as assigned by Marketing Supervisor.

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required.

Specific Candidate Profile

  • High School Diploma required.

  • Minimum of one (1) year of experience in customer service, sales, or marketing.

  • Bilingual, ability to speak English and Spanish, fluently.

  • Demonstrate an ability to deliver high level of customer service in all situations.

  • Demonstrate the ability to build and develop strong work and guest relationships.

  • Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language.

  • Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.

  • Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs.

  • Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.

  • Available to work a flexible schedule including evenings, weekends, and holidays.

  • Performs other reasonable job duties as requested by Supervisors.

The job description is descriptive but not limiting.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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