Campus Pride Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6469202

ESSENTIAL DUTIES:

• Responsible for actively building and retaining guest relations and acts as a mentor to Team Members to provide superior guest service to meet appropriate guest satisfaction metrics. Responsible for achieving revenue, income, and market goals for the designated group of high valued players.

{=html} <!-- --> - Prepared, coordinates, and hosts VIP Events and administers comps according to the comp guidelines.

{=html} <!-- --> - Responsible for tracking, preparing, and maintaining accurate and thorough Player Development records and reports.

{=html} <!-- --> - Responsible for analyzing and maintaining proper player reinvestment percentages, sales, and revenue goals.

{=html} <!-- --> - Assists with creation of action plans, goals, and reporting for the department.

{=html} <!-- --> - Develops new premium players by identifying their interests and encouraging a higher number of return trips through player events, personalized notes, follow-up phone calls, etc.

{=html} <!-- --> - Assists in developing and adhering to operating budgets.

{=html} <!-- --> - Ensures a maximum level of service, satisfaction, and delivery of amenities with high-end guests is achieved and maintained in accordance with established policies and procedures.

{=html} <!-- --> - Responsible for ensuring guest service issues are addressed in a timely and appropriate manner.

{=html} <!-- --> - Enthusiastically supports, actively promotes and demonstrates superior guest service in accordance with department and company standards and programs. Emphasizes and role models company mission of providing hometown hospitality and delivering fun.

{=html} <!-- --> - Ensures all hosted guests stay well informed of all special events, promotions, and entertainment, etc., which are taking place within the property through direct mail, social media, telemarketing, etc.

{=html} <!-- --> - Assists with development and implementation of special events and promotions

{=html} <!-- --> - Attends Marketing meetings, organizes and presides over Player Development team meetings to facilitate the flow of information regarding events, promotions, and player development goals and objectives.

{=html} <!-- --> - Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided throughout the Casino to all shifts.

{=html} <!-- --> - Always maintain strict confidentiality of the guests information.

{=html} <!-- --> - Performs other duties as may be assigned by department and/or company management.