Campus Pride Jobs

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will monitor metrics and performance of incidents, requests, and work orders to maintain health metrics for the 3NB in these areas. You will coordinate with detachments and external stakeholders to manage workloads, priorities, and queues to ensure incidents, requests, and work orders are being processed within defined timelines and parameters. You will promote safety, cost reduction, incentive awards, and suggestion programs; conducts position management reviews and management analysis to improve the efficiency and effectiveness of operations. You will ensure the programs are providing systems administration support, unified communications support, field service support, and incident management to provide continually improving MCEN support to U.S. forces in the AOR. Requirements Conditions of Employment Qualifications Resumes must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: plan and schedules work in a manner that promotes a smooth flow and even distribution. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Providing oversight of execution of IT plans and projects and recording lessons learned for continual process improvement. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Developing Plan of Action & Milestones (POA&M) that describe the actions and reporting required to successfully respond and complete official organizational tasks and assignments. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Assisting with the development of COOP and DR plans by providing recommendations and inputs on resources as they relate to plan execution In addition to the experience demonstrating the four competencies above, applicants must have one year of specialized experience equivalent to the next lower grade level (GG-12) or pay band in the federal service or equivalent experience in the private or public sector managing the daily performance of the customer service section which monitor metrics and performance of incidents, requests, and work orders to maintain health metrics; coordinating with detachments and external stakeholders to manage workloads, priorities, and queues to ensure incidents, requests, and work orders are being processed within defined timelines and parameters. This position is within the Work Category Program Manager at Work Level 801, Series and Grade 2210-13. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Conditions of Employment continued: The incumbent participates in a continuous learning (CL) program as described in SECNAVINST 5239.20A and SECNAV M-5239.2. An annual 20 hour minimum of Cyber Workforce related continuous learning must be documented in a current individual development plan signed by both the employee and supervisor. This position has been designated as a Cyber Workforce position in the DoD Cyber Workforce Framework (DCWF) role of (801, Program Manager) (Advanced Proficiency Level) and, as a condition of employment, the incumbent of the position is required to maintain qualifications in accordance with DON Cyber Workforce Program requirements of SECNAV M-5239.2. The incumbent must obtain the required credentials within 12 months of appointment and maintain those credentials as described in SECNAV M-5239.2 for DCWF role of Program Manager, Work Role Code: 801. For more information, please review SECNAV M-5239.2 Chapter 3, paragraph b (1) (g) 1. Failure to meet a condition of employment may result in disciplinary and/or adverse action up to removal from federal service. Education Additional Information Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. This position is covered by the Department of Defense Priority Placement Program. Tour length is 24 months. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.