Job Information
Holtec International -Holtec Security International - Junior System Administrator in Camden, New Jersey
HSI Junior System Administrator
Description:
HSI is excited about our continued growth and are seeking a Junior System Administrator to manage our server infrastructure. The successful candidate will have working knowledge of Microsoft Windows environments, Active Directory, DNS, DHCP, TCP-IP, PC hardware, user and group management, remote access and general network/information security. Candidates must also possess excellent interpersonal, verbal and written communication skills, documentation skills, and perform with minimal supervision.
Tasks and responsibilities include:
Troubleshoot and resolve complex hardware & software issues in a timely manner
Record all client inquiries in ticketing system; from initial call to incident resolution
Perform on-site troubleshooting of hardware, network, & software
Serve as point of escalation for helpdesk staff
Perform new software/hardware installations, configurations, and upgrades
Build and deploy workstation images using RMM software
Configure, maintain, & create workstation backups using backup tools
Install, Configure, & Support MS Office Products
Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices & WIFI
Perform audits of systems and hardware
Maintains the integrity and security of servers and systems
Configure and troubleshoot issues on Microsoft Surface devices
Diagnose and resolve issues with Google Apps for EDU
Use RMM software to diagnose issues and perform automation tasks
Assist customers in gaining access to various systems and servers
Ability to understand & articulate root cause on client issues
Work closely with the team to resolve or properly close aging tickets
Manage individual queue of tickets and respond, document, and close in a timely manner.
Ensure the highest level of customer satisfaction
Qualifications:
Excellent analytical abilities, project and time management skills, with ability to work on multiple projects simultaneously
Windows Server Operating Systems (2012 to 2019)
Active Directory management
Group Policy Management
Incident management and troubleshooting skills
Windows file shares and security administration
Windows 7 and 10 Desktop Operating Systems
Provides advice and training to end-users
Maintains current knowledge of relevant technologies as assigned
Excellent Customer Service Skills.
Microsoft 365 and Azure Experience
Clear understanding of networks, including LAN/WAN/VPN, routers, switches, servers
Experience with RMM software
Imaging software experience
Multifactor Authentication
Desktop-based hardware support experience with Windows 7 and Windows 10 systems
Knowledge and experience of troubleshooting and setup of computer hardware, network devices & peripherals
Networking Experience in troubleshooting connectivity issues, DHCP, DNS
Experience removing viruses/malware/spyware
Self-motivated with the ability to follow directions, complete time-sensitive tasks, and meet deadlines with minimal supervision in a fast-paced and high stress environment
Strong planning and organizational skills; with the ability to document processes and procedures
Excellent oral and written communication skills; including the ability to interact with people at various levels
Passionate about providing excellent customer service and follow-through to completion
Education, Experience, and Certifications:
3+ years of providing desktop support with some in Level 2 or System Admin
Professional certifications (HDI-DST, MCSA, CompTIA A+) are a plus
Associate’s or Bachelor’s degree in Computer Science, IT, Engineering, Science or related field is a plus
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