Job Information
Insight Global HCD Specialist in Cambridge, Maryland
Job Description
In this role, an HCD Specialist will work as part of a cross-functional product team supporting the
growth and development of the sites audience, providing best-in-class customer experiences.
The HCD Specialist is responsible for designing the layout, usability, and visual appearance of the
digital portfolio including user experience (UX), customer experience (CX), and employee
experience (EX). Their goal is to make sure the sites are both visually pleasing and user friendly,
constructing conversion-generating elements, as well as designing web pages in a way that
translates well across various devices.
Essential Duties and Responsibilities:
User Research: Defines and conducts customer and user research and testing, establishing
feedback loops with stakeholders and customers, and incorporating customer feedback,
usage metrics, and usability findings into all work.
Prototyping: Determines the user architecture of digital products to quickly design and
create user flows, wireframes, prototypes, and mockups to test on real users.
Iterative Design: Creates user-centered designs by understanding business requirements,
the voice of the customer, user journeys, customer feedback, and usability findings.
Quality Control: Oversees all UX, CX, and EX deliverables, ensuring quality and
consistency.
Collaboration: Communicates with product and engineering teams during the
implementation process to create products that wow end users.
Support New Products & Strategic Initiatives: Ideates, conceptualizes, and creates
wireframes, designs, and other user experience artifacts for all new product and data
initiatives.
Preferred: Understands the principles of website design and web accessibility standards,
responsive and interaction design, and wireframing and prototyping.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Agile professional who excels in a fast-paced environment and thrives on continuously
pivoting strategies to drive business needs forward.
6+ years of professional UX, CX, and EX experience.
Bachelors degree from an accredited college or university is required.
Familiarity with the product development process and concepts.
Expertise in developing wireframes and prototypes, and crafting specific visual elements.
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Extensive knowledge of user research and user testing methods.
Mastery of design thinking, user-centered design and other principles, such as usability
techniques.
Excellent communication, presentation, collaboration, and interpersonal skills.
Experience in leading design processes, balancing user experience, business needs, and
technical feasibility.
Experience with experience mapping is a plus.
The salary for this position ranges between $145,000-170,000 depending on years of experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
10 years of experience in UX,CX and EX development
Bachelor's degree
Experience in developing wireframes and prototypes, and crafting specific visual elements null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.