Job Information
Aston Carter Administrative Assistant in Calgary, Alberta
Description:
As an Administrative Coordinator you will be responsible for processing and verifying shipping documents, customer service, scheduling appointments and other clerical / administrative duties. Attention to detail will be key for this position.
With a focus on quality customer service that extends to our valued employees, Day & Ross has been continuously recognized as an honored recipient of Canada’s Best Managed Companies since 2005
To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities):
• Making telephone calls and sending emails to centralized customer service
• Booking delivery appointments via phone and email.
• Billing of accessorial/additional fees as required.
• Maintaining group email boxes and answering queue calls when required.
• Receiving calls from drivers who are not delivering freight for specific reasons, logging and noting comments in pros.
• Scanning, photocopying and faxing.
• Other administrative duties as required (which could include pulling reports).
• Auditing shipping documents for accuracy, correcting and reporting to supervisor as needed.
• Understanding Federal Transportation Compliance documentation and reacting to and reporting non-compliance.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Ensure Accountability: Holding self and others accountable to meet commitments.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Courage: Stepping up to address difficult issues, saying what needs to be said.
Drives Results: Consistently achieving results, even under tough circumstances.
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Additional Skills & Qualifications:
• Minimum of secondary education, with preference of post-secondary education (completed or currently enrolled), or a combination of education and experience
• Previous Transportation or operational experience is preferred, various roles within transportation and customer service is beneficial
• Experience with AS400 is not required but is considered an asset
• Experience with Microsoft Office Products
• Advanced communication skills
• Able to work deadlines in high transactional, fast paced environment
• Ability to work in a team environment
• Able to work with little supervision
À propos d'Aston Carter:
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.
La diversité, l’équité et l’inclusion
Chez Aston Carter, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par :
L’embauche des talents diversifiés ;
Le maintien d’un environnement inclusif par une autoréflexion permanente ;
La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ;
L’assurance des opportunités de croissance pour nos gens.
Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d’autres options d’accommodement.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.