Job Information
South Western Communications, Inc. Field Service Supervisor - Grand Rapids, MI in Caledonia, Michigan
Join our dynamic team as a Field Service Supervisor specializing in the installation, start-up, and commissioning of automated paint finishing systems. We are seeking a skilled and motivated individual who is passionate about delivering high-quality service to our clients in various industries. As a road warrior, you will embark on exciting projects, spending weeks at a time on job sites, ensuring the successful implementation of our cutting-edge technology. This role offers the opportunity for travel and hands-on experience in a fast-paced environment. Responsibilities: * Oversee the installation, start-up, and commissioning of automated paint finishing systems at customer sites. * Lead a team of technicians to ensure projects are completed safely, efficiently, and within budget. * Coordinate with project managers, engineers, and clients to develop project schedules and deliverables. * Provide on-site training and technical support to customers during system integration and optimization phases. * Troubleshoot and resolve technical issues related to equipment performance and functionality. * Maintain accurate documentation of project activities, including installation reports, service logs, and customer correspondence. * Adhere to company safety protocols and industry regulations while working on job sites. * Collaborate with internal teams to improve product design, installation procedures, and customer support processes. * Travel extensively to customer locations, staying on-site for extended periods before returning home for scheduled breaks. Qualifications: * Bachelor's degree in mechanical engineering, Electrical Engineering, or related field preferred. * Minimum of 5 years of experience in field service, installation, or maintenance of industrial equipment, with a focus on automated systems. * Proven leadership skills with the ability to motivate and mentor a team of technicians. * Strong problem-solving abilities and technical aptitude in mechanical, electrical, and control systems. * Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues. * Willingness to travel extensively and work on-site for extended periods, including weekends as needed. * Valid driver's license and clean driving record. * Ability to lift and carry heavy equipment and work in physically demanding environments. * Familiarity with PLC programming, robotics, and industrial automation technologies is a plus.