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KanOkla Networks IT Services Technician in Caldwell, Kansas

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Position: IT Services Technician

As an IT Services Technician, you will be responsible for providing top-notch IT support to our diverse clientele, including schools, hospitals, and small businesses in rural Kansas. This role requires a proactive individual with a strong technical background, excellent problem-solving abilities, and exceptional customer service skills.

**Key Responsibilities:**

- Provide technical support and troubleshooting for clients\' IT issues.

- Manage and maintain network infrastructure, including DNS, TCP/IP protocols, routing, switching, and VLAN configuration.

- Configure and manage firewalls, VPNs, and remote management tools.

- Administer and support Active Directory and Group Policy.

- Oversee print management, file sharing, and backup & disaster recovery processes.

- Perform server migration and virtualization tasks.

- Collaborate with the team to develop and implement IT solutions and strategies.

- Ensure customer satisfaction through effective communication and problem resolution.

- Implement and manage basic cybersecurity measures, including antivirus software, intrusion detection systems, and patch management.

- Monitor network traffic for suspicious activity and respond to security incidents.

- Educate clients on basic cybersecurity practices and protocols.

  1. Wage: \$18-\$30
  2. Full Time
  3. Excellent Benefits:
  • Competitive salary
  • Excellent health, dental, and vision insurance
  • Retirement plan (401K Matching as well as a pension)
  • Professional development opportunities
  • Hybrid work options
  • Great PTO
  • Supportive and collaborative work environment
  1. Education/Experience:
  • Windows System Administration
  • Network Management
  • DNS Management
  • TCP/IP Protocols
  • Routing and Switching
  • VLAN Configuration
  • Firewall Configuration
  • VPN Configuration
  • Backup & Disaster Recovery
  • Server Migration & Virtualization
  • Basic Cybersecurity (antivirus software, intrusion detection systems, patch management)
  • Security Monitoring and Incident Response


  • Minimum of 5 years of experience in IT services or a related field.
  • Strong understanding of IT infrastructure and networking concepts.
  • -Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong communication and customer service skills.

Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator) are a plus