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Job Description

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. https://www.youtube.com/watch?v=Bg2v1pAyp0E

CSS Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem /Hybrid. ITIL, ISO2000 & other industry specific best practices used to manage the customer application & software across different Oracle technology stack.

Driving adoption of Oracle Cloud Infrastructure (OCI) for our customer is main objective. We accelerate the OCI adoption by showcasing the prowess of Oracle’s cloud technology as well as our valued added engineering solutions that provides highly differentiated service experience to our customers in cloud.

Do you like to work in edge technologies?

Are you excited to develop professionally?

Do you love talking to your customer & want to see how you are influencing customer life though managed cloud service experience?

If answer is Yes? Then we are searching an IT engineer like YOU.

What you will do

· As a Senior Siebel Architect, you will be responsible for designing, developing, and maintaining Siebel CRM applications to meet the business needs of our organization.

· You will collaborate with cross-functional teams, including business analysts, system administrators, and quality assurance testers, to ensure the seamless integration and optimal performance of the CRM system.

· As a Technical SME, you will be working directly with customers on new implementation, migration & Run/Maintain projects.

· You will be working with a globally spread talented teams across technology domains.

· You will handle critical issues and escalations with utmost customer satisfaction.

· You should flexible to work in multiple technologies . You will also get plenty of time to sharpen the saw and keep your skills fresh (through Oracle learning program). Upskilling is an important aspect of the career which not only help business but also assist in your growth.

· Opportunity to work in OCI/ Gen2 Cloud

What you bring:

· 15+ years of industry experience in Oracle SIEBEL including WebLogic & DB administration

. High technical knowledge depth along with leadership and customer management skills as Siebel Architect.

· Experience to collaborate with business presales opportunities to develop the Siebel business.

. Experience to work directly with customer for business development.

. You should be well versed in application Installation/Upgrade/Migration/ Patching & have at least 4 upgrade / migration project experience on latest SIEBEL version.

. High technical knowledge depth along with leadership and customer management skills.

· Worked in one Unix or Linux platform & Windows. Work experience in production support environment is a MUST and flexible to work in rotating shift model in 24x7 roster.

. Strong interpersonal, presentation, and communication skills

Added bonus if you have:

. Experience on CI/CD

. DEVOPS skills – python, docker, Kubernetes will be added advantage

· Cloud Admin experience in OCI or other clouds Azure, AWS

· Latest Certification in Oracle Cloud Infra & Oracle SIEBEL technologies.

. Experience to work in Standby basis (24x7) or scheduled out of hours operations.

Desired Competencies:

. Self-motivated and resourceful, self-education attitude

· Should be a technical leader who inspires other teammates.

. Work as a team-player and demonstrate own initiative and commitment

· Should have excellent written and verbal skills in English

· Experience working with globally distributed team is preferred

· Demonstrate character, clarity, courage and commitment to high-performance

· Champion a better, faster and simpler way of doing things

· Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs

What we will offer you

• A competitive salary with exciting benefits

• Flexible and remote working so you can do your best work

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as medical, life insurance, and access to retirement planning

• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Career Level - IC4

Responsibilities

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer