Job Information
Xerox Delivery Account Operations Manager in Cairo, Egypt
Delivery Account Operations Manager
General Information
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City
Cairo
State/Province
Cairo
Country
Egypt
Department
DELIVERYACCOUNTOPERATIONS
Date
Tuesday, December 17, 2024
Working time
Full-time
Ref#
20034490
Job Level
Executive Manager
Job Type
Experienced
Job Field
DELIVERYACCOUNTOPERATIONS
Seniority Level
Associate
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
About the role:
Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues
Sets priorities for team to ensure task completion; coordinates work activities with other supervisors
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts
Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
Primary Responsibilities:
Manages/owns delivery of service through service delivery teams for one or more client accounts.
Maintain the efficient operation of the unit in the absence of the Operations Manager.
Owns delivery of services through operational teams
Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements
Focal point for service level agreement management, key performance indicators, reporting, and problem resolution
Advise client of opportunities to improve the success of their business operations
Provide leadership and support for new deal implementations with implementation partners
Skills and Competencies:
Fluency in English is required
Good interpersonal and negotiation skills
Bachelor’s degree
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.