Job Information
Hilton Duty Manager in Cairns, Australia
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you’ll love working for Hilton!
·Access to the world’s best Team Member Travel Programwithhighlydiscounted rates
·Discounts of up to 25-50% on products and services in participating Hilton outlets
·Comprehensive training and support for your new role
·Access to Hilton University training, offering more than 3000 learning programs
·Extensive range of career development opportunities
What will you be doing?
Leading the way with your passion for Hospitality and Customer Service you willbe responsible formentoring and coaching the team of Front Office Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.
·Assist the Front Office Manager with the management and support of daily Front Office Operations
·Manage and support the Front Office team, ensuringthat brandstandards aremetand guest expectations are exceeded
·Handle guest requests,inquiriesand complaints promptly
·Handle any management issues or emergencies that arise,recordand resolve as necessary
·Maximise sales revenues through up-selling and marketing programs within the department
·Maintain knowledge of hotel products, services,policiesand emergency procedures
·Ensure your teammaintainsa professional manner and are up to date with VIP guest movements, hotel events, localattractionsand activities
What are we looking for?
Tobe successful inthis role, you should havea positiveattitudeand the following experience and skills:
·A minimum of 2 years of Front Office supervisory experience in the hotel, leisure,fastfoodand/or retail sector
·Fluent in the English languagein order tocommunicate professionally with guests and team members, both in person and over the telephone
·Excellent leadership, inter-personal, training and development skills
·A passion for delivering exceptional guest experiences
·Computer literate
·Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
·Well-presented,organisedand calm personality
Travel the world and grow your career with Hilton
Hilton has been recognisedas the Number 1Great Place to Work®Institutein the World
Job: Guest Services, Operations, and Front Office
Title: Duty Manager
Location: null
Requisition ID: HOT0B8AQ
EOE/AA/Disabled/Veterans