Job Information
Linnaeus Client Care Assistant (Veterinary Receptionist) in Bushey, United Kingdom
Job Title: Client Care Assistant (Veterinary Receptionist)
Location: Bushey , Stanmore , Northwood , Pinner
Salary: £24,985 per annum
Job type: Permanent, Full-time
Hours: 40 Hours Per Week
An exciting opportunity has opened at Blythwood Vets for an experienced and enthusiastic Client Care assistant to join our fantastic front-of-house team!
The role involves direct interaction with clients at our reception desk and encompasses all aspects of client care support.
Your role and responsibilities
Welcoming and registering new customers.
Booking in customers and making sure they receive gold standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time.
Administration duties e.g. scanning paperwork, filling in forms etc.
Taking payments
Promoting offers and services
Remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
Required Skills and Experience
Must have experience working within the Veterinary industry
Experience working with the public in person and by telephone
A passion for working with the public
Good telephone manner
The ability to communicate well with clients and colleagues, face to face, telephone and email.
PC literate with Excel and Word
Negotiation and problem-solving skills
Sound literacy and numeracy skills
Able to adapt and quickly use in-house computer applications and software (training will be provided).
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About us
We are a multi-site veterinary group with four practices located in Hatch end, Bushey, Northwood and Stanmore.
A high-end first opinion practice which has been established in the local area for over 40 years.
We are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres.
To submit your application , please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Stephanie Acton on stephanie.acton@linnaeusgroup.co.uk