Job Information
Acadia Healthcare Patient Account Representative/Financial Counselor in Burns, Tennessee
Description
Verify and document detailed patient insurance benefit and eligibility information in HMS, logs, and in financial charts for all inpatient and outpatient services.
Verify eligibility for all Medicare patients and printout eligibility inquiry.
Check in/register patients when needed to include financial counseling, payment collections etc.
Post physician charges into PMC and keep physician logs updated.
Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.
Create financial charts for each inpatient and/or outpatient admission.
Obtain required patient signatures/data for all services.
Collect patient payments as identified. All collected payments must be logged in the designated tracking tools and reconciled. Payment collections must have corresponding receipt in receipt book and must be securely locked until taken to responsible party for deposit.
Assist the Business Office by obtaining insurance claim status for unpaid claims when assigned to a claim status project.
Qualifications
Skills
Required
Written Communication: Novice
Problem Solving: Novice
Oral Communication: Novice
Planning & Organizing: Novice
Negotiating: Novice
Financial Awareness: Novice
Customer Focus: Novice
Computer - Word: Novice
Computer - Excel: Novice
Communication: Novice
Attention to Detail: Novice
Behaviors
Required
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Job Security: Inspired to perform well by the knowledge that your job is safe
Goal Completion: Inspired to perform well by the completion of tasks
Financial: Inspired to perform well by monetary reimbursement
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
- High School/GED or better
Experience
Required
- Two years prior admissions and or collections experience in a hospital setting required; psychiatric experience preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)