Job Information
Hub International Manager, Client Services and Sales Support in Burnaby, British Columbia
Who We Are
We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.
What We’re Looking For
As Manager, Client Service and Sales Support you’re responsible for overseeing all aspects of and service to our valued group benefits clients.
You ensure, through collaboration, teamwork and the selection and development of technically competent employees, strong client focus and satisfaction through the timely delivery of a quality end product. A deep understanding of what is needed to support sales and service success for our group benefits clients is critical.
This position reports to our COO and is the expert and owner of our Group Benefits Division service and support functions for our Burnaby Still Creek operation.
Requirements
The successful candidate thrives in a collaborative and results-driven atmosphere and leverages their strong communication and interpersonal skills to build a team-oriented environment. Your passion for efficiency and process improvement has you constantly looking for opportunities to optimize resources. You’re highly skilled in planning as well as executing on your plans.
A strong aptitude to work collaboratively with direct reports, colleagues, business partners and front-line talent to create a results-driven team
Strong communication skills (verbal & written)
Excellent interpersonal skills
Able to manage a team of staff in a dynamic, fast-paced environment
Strong organizational skills
5-10 years group benefits experience
LLQP Licensed (in BC or other provinces)
Asset experience that will make you stand out:
Industry designation (CEBS or other)
Prior experience managing and developing talent
A Day in the Life
Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible
Coach, support and supervise our Downtown Vancouver Employee Benefits service and support team including:
Recruitment
Onboarding
Training & Development
Performance Management
Engagement
Foster a positive, engaging work environment to attract and retain top talent
Work with HR and COO to develop a career pathing plan for existing team members
Ensure effective and efficient business processes and procedures are in place
Optimize quality and volume of work
Workforce planning to meet business objectives and goals
Schedule regular meetings and check-ins with individual team members to discuss performance and goals
Ensure proper provincial licensing as well as insurance company contracting is in place
Collaborate with national and corporate resources
Support management with the oversight of Accounts Receivable or revenue allocation as needed
Other duties and responsibilities as assigned
Talent Management Responsibilities
Support team members to ensure that they are achieving agreed team and individual goals for client response times, workload, etc.
Evaluate and counsel employees relative to performance, conduct, attendance, and adherence to policies, procedures and regulations
Focus on development and career pathing for team members
Approve and manage staff schedules such as vacation, appointments, education
Coordinate vacation back-ups as needed
Host and maintain regular monthly meetings with the team
Schedule quarterly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals
Know when to escalate issues to the next level of management
Assist in establishing team priorities and goals
Where This Can Take You
We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!
What We Offer
Competitive compensation
Company matching RRSP contributions
Tuition financing and career-related training and development
Customizable flexible benefits options for you and your family
Mental and physical wellness initiatives
A positive, collaborative and team-oriented environment
Ongoing personal and career development
The expected salary range for this position is $90,000 to $120,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Our Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
We want you to be INNOVATIVE and open to sharing your ideas
You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
You work with a high degree of INTEGRITY and ACCOUNTABILITY
If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page (https://www.hubinternational.com/en-ca/landing-pages/coastal-recruitment/) !
Department General Management
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent