Job Information
WATTS Inside Sales Manager in Burlington, Ontario
As the Inside Sales Manager, you will oversee the daily management of the Inside Sales & Customer Service staff, including successful achievement of departmental objectives and compliance with company and departmental policies. Reporting to the Director of Sales and Marketing, you will facilitate interdepartmental communications with other internal departments.
You Will:
Execute market strategy within the Greater Toronto Area to achieve sales targets.
Manage the Customer Service team, track key metrics, identify areas for improvement and productivity and implement productivity enhancing measures such as training, process optimization and performance goals.
Guide the pricing initiatives by collaborating with product management.
Attend trade shows and industry events to represent our products in the marketplace.
Create/maintain appropriate management of inside quoting process including job qualification, win/loss, and customer insight.
Partner with Sales, Account Management and Product Managers to ensure work is prioritized and resolve all reported Agent/customer related problems.
Communicate and monitor staff compliance with policies and procedures, recommend and implement actions to improve results.
Contribute to establishing departmental requirements, ensure that appropriate expense decisions are made and provide justification or support.
Collaborate with HR on hiring, onboarding and performance management. Lead and monitor training initiatives for CS team members.
You Have:
Bachelor’s Degree (with preference for a Commerce or Communications Degree).
3+ years of inside sales and/or customer service management experience.
3+ years of experience in the Plumbing & Heating industry preferred with diversified product knowledge and level of understanding.
Knowledge of ERP systems.
Prior project management experience.
Bilingual preferred (English/French)
Direct reports: 5 – 10 (Customer Service and Inside Sales employees).
*PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Hybrid role (Focus days in office are Monday/Tuesday, additional in office time will be required periodically)
*WORK ENVIRONMENT:
Work in an office environment.
May occasionally be required to perform job duties outside the typical office setting.
*OTHER JOB REQUIREMENTS:
- Travel Required: Occasional trips to Distribution Centers, Sales Agents, Customers, and USA Offices – Up to 10% of time.
Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands (https://www.watts.com/our-story/brands) offers some of the most varied product lines in the world, with world-class, water-related solutions focused on:
Drainage and Water Reuse
HVAC and Hot Water
Plumbing and Flow Control
Water Quality and Rainwater Harvesting
We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.
Learn more about the Watts way, here (https://www.watts.com/our-story/brands) .
Specialties
Plumbing, HVAC, Water Quality, and Gas
Headquarters
Americas & Corporate Headquarters: North Andover, Massachusetts, USA
Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China
Company Size
About 5,000 employees
Website
http://www.watts.com/
http://www.wattsindustries.com/
http://www.wattsasia.com/
Industry
Machinery
Founded
1874