Job Information
TEKsystems IT Service Center Technician in Burlington, New Jersey
Currently Hiring for a Helpdesk Service Desk Role in the Burlington, New Jersey.
The role of the IT Service Center Technician is to complete level 1 tickets.
This will include:
Password resets
Microsoft application troubleshooting
Windows 10/11 troubleshooting
Instore technology issues such as POS systems
Distribution center hardware like Zebra Scanners
All IT service center employees will be required to close a minimum of 30 tickets per day.
IT service center technicians will interface with multiple levels of customers - to include standard users, Management, VIP’s and Technical Staff - and will communicate and operate across all support tiers, while providing updates to users regarding the status of issues and requests until resolved.
Skills
Help desk, Customer service, Service desk, Help desk support, Phone support, Troubleshooting, Active directory, Office 365, ServiceNow, Password reset, Technical support, Call center, Windows 10, Remote Access, Helpdesk troubleshooting, Ticketing system, MS office suite, Microsoft office, Windows
Top Skills Details
Help Desk, Customer Service, Service Desk, Help desk Support, Phone Support, Troubleshooting, Active Directory, Office 365,Servicenow, Password Reset, Technical Support
Pay and Benefits
The pay range for this position is $16.00 - $17.00
• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Burlington,NJ.
Application Deadline
This position will be accepting applications until Dec 16, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.