Job Information
TEKsystems Workstation Support Technician in Burlington, Kansas
Description:
Under general supervision, install, maintain, and upgrade workstation hardware, software, and operating systems, tablet devices,. Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system. Working knowledge of desktop operating and networking systems. Other competencies as required by specific assignments may include knowledge of enduser devices such as various types of laptops, desktops, tablets, virus kiosks, and other equipment. Communicates effectively with all levels of employees, both technical and non-technical. Manages time effectively while assuring attention to details. Finishes tasks accurately, completely, and in a timely manner. Works effectively in both a team environment and unsupervised. Makes sound decisions with general guidance. Other competencies as required by specific assignments may include general IT hardware and IT components knowledge. Education/Experience: No less than high school diploma/equivalent is required. Proven IT general knowledge OS, general software and hardware identification, the ability to load software and images to enduser devices.
Skills:
helpdesk, service desk
Top Skills Details:
helpdesk, service desk
Additional Skills & Qualifications:
Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand. Working knowledge of Windows 7, Windows 10, Windows 11, Microsoft Office and Office 365 is required. Understanding of DNS and active directory (what it does and how it works). Candidate must be familiar with maintaining laptop and PC hardware in addition to laser printer technology. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. (Includes, but not limited to awkward positions, balancing, lifting, carrying, pushing and pulling up to 70 pounds.) Windows 10 support skills preferred Prior customer service experience including face to face and via phone, preferred Must have a good understanding of technical issues and be able to relay the issue to the user in a non-technical dialogue. Prior experience encrypting hard disk drive
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.