Campus Pride Jobs

Regional Revenue Cycle Training Facilitator

Buffalo, NY (http://maps.google.com/maps?q=60+E.+Amherst+Street+Buffalo+NY+USA+14214) • Revenue Cycle

Job Type

Full-time

Description

Regional Revenue Cycle Training Facilitator Affiliate Wide – Buffalo, Rochester, or Syracuse, NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

Diversity and inclusion are core values at Planned Parenthood of Central and Western New York (PPCWNY). PPCWNY recruits exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.

In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Regional Revenue Cycle Training Facilitator is responsible for developing, planning, maintaining, and facilitating training programs for affiliate staff relevant to Revenue Cycle activities and operations. The Training Facilitator provides and promotes excellent, efficient service to all clients and patients by training staff on accurate and efficient Practice Management (PM) software use at multiple affiliates to accomplish strategic Revenue Cycle training objectives and maintain high functioning, health organizations

Essential Functions

• Develops, maintains, and implements Revenue Cycle training programs to meet all organizational goals for all departments.

• Coordinates a training schedule for new hires, refresher trainings for established staff and, as needed, in response to changes in Revenue Cycle workflows, processes and/or regulations

• Organizes, coordinates, and provides training to all designated staff including didactic training, onsite training support, and evaluation of knowledge and skills in collaboration with the Revenue Cycle Leadership and Compliance, Quality and Risk Management (CQRM) departments and under the direction of the Regional Manager of Revenue Cycle Training and Projects Coordination

• Performs on-site or virtual visits to evaluate the effectiveness of revenue cycle training programs and identify areas for improvement

• Acquires and maintains comprehensive knowledge of Revenue Cycle operational policies and CQRM issues across the affiliates in Shared Services

• Remains current on Revenue Cycle policies and procedures as well as upgrades and enhancements to PM system and proactively updates staff through approved channels at each affiliate in Shared Services.

• Works collaboratively with Revenue Cycle Leadership and Health Center Management across the affiliates in Shared Services to identify differences and standardize Front Office Revenue Cycle relevant processes and workflows to every extent possible

• Works daily to organize multi-departmental group meetings to collaborate in reevaluating workflows for process improvement

• Develops standard operational procedures (SOPs)

• Creates change notification documentation for updates to Revenue Cycle policies and procedures, including separating and distinguishing the differences in workflows and documentation for each affiliate in Shared Services

• Works collaboratively with Information Technology to improve front end processes, billing workflows, and to identify system issues related to Revenue Cycle with the goal of standardizing system applications and functionality for all Shared Services affiliates

• Determines which training methodologies are most appropriate for various situations and audiences based on knowledge of learning styles and instructional design principles

• Develops curriculums, prepares relevant training material, forms, and other resources; produces high quality visual and print materials for all Shared Services affiliates

• Delivers scheduled trainings via online platform or on-site as required, to enhance the users’ knowledge and understanding of Revenue Cycle relevant workflows and differences for each affiliate regarding processes, operations, and regulations

• Provides support to the Regional Manager of Revenue Cycle Training and Projects Coordination to communicate changes and updates, promote productivity and efficiency and to ensure appropriate implementation in compliance with Revenue Cycle relevant workflows and regulations, including tips and tricks

• Responds to Revenue Cycle PM application use related questions and issues

• Provides feedback, coaching and training for staff at all Shared Services affiliates related to inconsistences and deviations from policies and procedures; provides information and support to managers where corrective action may be required

• Show respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation, and others

Other Accountability Activities

• Collaborates with Revenue Cycle Leadership and Health Center managers to ensure complete and accurate patient data entry, financial assessment, and appropriate data retrieval from the NextGen PM system to ensure full and timely reimbursement of billable services for Shared Services.

• Supports Revenue Cycle Leadership and Shared Services affiliate leadership to ensure compliance with financial assessment policies and procedures, accounts receivable and collection policies for each affiliate

• Helps to assess staff performance and training needs using audits, reviews, and observations as part of the annual planning process

• Assists with day-to-day PM process troubleshooting and implementation of solutions for all Shared Services affiliates

• Maintains comprehensive understanding of various insurance policies and regulations; this may entail independent reading, research, and/or attending informational seminars

• Manages confidential and non-routine information with sensitivity

• Practices a customer-oriented and team-centered approach in carrying out job responsibilities

• Performs other duties as assigned by Manager

• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others

Requirements

Applicants must possess the following qualifications(or equivalent combination of education and experience):

Education—

• Associates degree in Education, Health Education, or a related field preferred, or equivalent combination of education and experience

Experience—

• Minimum of two years’ experience delivering professional trainings, both formal and informal presentations to a variety of audiences

• Minimum of two years’ experience in Revenue Cycle operations in a healthcare setting

Knowledge, Skills, & Abilities:

• Excellent communication (oral and written) skills are essential

• Proficient PC skills needed (MS Office including Word, Excel, and PowerPoint)

• Knowledge of NextGen PM system strongly preferred

• Must have strong analytical skills with demonstrated problem-solving skills

• Must be able to work independently, manage time effectively, set priorities, and multi-task

• Must be able to work a flexible schedule to support meetings and activities and travel to other sites when needed

• Must have reliable transportation and a valid driver’s license not in jeopardy of being revoked

• Planned Parenthood seeks candidates who have experience working with diverse racial and socio-economic populations, including African Americans, Hispanics, or other racial and ethnic groups

• A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision, and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Physical Requirements

• Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation

• Ability to travel to all agency locations as assigned

Work Schedule This is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.

Benefits & CompensationAt PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $24.76 to $28.67/hour. Actual compensation will be determined by experience and other factors permitted by law.In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!

Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.

Salary Description

$24.76 to $28.67