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GOODWILL INDUSTRIES OF WESTERN NEW YORK INC. Manager, Attended Donation Center (ADC) in Buffalo, New York

Manager, Attended Donation Center (ADC)


Title: Manager, Attended Donation Center (ADC)

ID: 1242-Buffalo

Location: Buffalo, NY

Department: DGR - Warehouse

Travel : Yes

Employment Status: Full Time



The Manager, Attended Donation Center (ADC) is responsible for hiring, scheduling, training and managing ADC team members at all ADC sites as well as covering any attended donation center sites when needed. The position’s main duties include:

  1. Partners with the VP of Operations and HR to hire, train, schedule and staff ADCs to ensure they are fully staffed and open all scheduled hours.

  2. Trains, manages the duties, and coaches the performance of ADC team members.

  3. Ensures a work environment for a prompt, friendly and courteous donor experience that delights our donors in a way that ensures Goodwill of WNY is their donation organization of choice.

  4. Performs inspections and site visits to ADCs on a regular basis covering shifts, loss prevention review, training, schedule review, image including proper attendant attire, supplies and equipment, proper sorting procedures and that sites are providing a “wow” donor experience.

  5. Opens and closes an ADC as required including reporting a donor attendant’s absence, assign duties as applicable, and complete control of operation functions as assigned. This includes acting as a floating donation attendant as a last resort to keep sites open, cover vacations, etc.

  6. Greets donors in a prompt, friendly, and courteous manner within 10 seconds; unloads donations from vehicles, offer tax receipts and maintain accurate daily counts of donations.

  7. Breaks down donations into required categories.

  8. Communicates with leadership on opportunities found at each ADC and supports ADC peers on specific duties as needed or requested.


  • Is a charismatic leader. You know how to lead and inspire a team. You have experience coaching and engaging others to follow your direction.

  • Aren’t afraid to roll up your sleeves and work alongside your team. You understand that we succeed or fail as a team. You are always ready to step beyond your responsibilities to go the extra mile to ensure that your team is successful.

  • Communicates effectively. You excel when interacting with others whether in-person, over the phone or through email.

  • Long-term business thinker. You have business acumen and strategic skills necessary to position the organization for ongoing success.

  • Solution oriented. You can’t help it, when something goes sideways, you have a “I will figure this out” mentality about you.

  • Loves how we roll as an organization. You are passionate about working for an organization that makes a difference and whose core values are emulated throughout the company.

Own it

We are motivated and responsible for our actions and results.

Dare to Excel

We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.

Be Bold, Be Courageous

When faced with a hurdle, we jump!

Be extraordinary

We exceed expectations of clients, customers, and colleagues.

We Win Together

We collaborate & celebrate. We drive forward as one team towards our mission.

ROLE REQUIREMENTS (The stuff you must have)

  • High school diploma or GED equivalent.

  • Must have reliable transportation and a clean NYS Driver’s License.

  • Must be at least 18 years of age to work at an ADC site.

  • Must have availability seven days a week to cover any ADC openings across all sites to prevent closing.

NON-REQUIREMENTS (this means Bonus Points if you have them)

  • Two (2) years of prior retail or warehouse experience preferred.

  • Prior experience managing a team preferred.

Goodwill of WNY is an equal opportunity employer and employs individuals regardless of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veteran’s status, gender identity, genetic information, genetic predisposition or carrier status or other protected class status pursuant to applicable law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This includes compensation based upon external and internal job worth in order to provide fair and competitive wages to associates.