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Delaware North Host, KeyBank Center in Buffalo, New York

The Opportunity

Delaware North Sportservice is hiring a Host to join our team at KeyBank Center in Buffalo, New York. As a Host, you will be the first person to welcome and interact with our guests.

Responsibilities

  • Review floor plan and reservation book daily; create a seating chart.

  • Set up the host station according to the checklist.

  • Greet guests and seat them at tables or in waiting areas.

  • Seat guests according to the seating chart, server rotation, and guest preference and provides guests with menus.

  • Maintain control of the seating and wait times.

  • Clean and maintain host station; contribute to the cleanliness of the dining and bar areas.

  • Inspect dining and serving areas to ensure cleanliness and proper setup.

  • Answer any guest questions regarding service, and provide general assistance for guests and employees.

  • Speak with guests to ensure satisfaction with food and service, respond to complaints and notifies management, and thank guests as they are leaving.

  • Answer restaurant telephone line during assigned hours of operation.

Qualifications

  • Prior experience in a guest service environment preferred.

  • Attentive and detailed oriented.

  • Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.

  • Capable of performing specified procedures and following instructions.

  • Effective communication skills; ability to communicate with guests and co-workers.

Physical Requirements

  • Ability to remain on feet for entire length of shift

  • Ability to maneuver between tables and around corners.

  • Frequent walking, bending, lifting, reaching, and stretching.

  • Ability to lift and carry up to 35 lbs.

Who We Are

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center and have been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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