Job Information
Independent Health Enterprise Applications Administrator in Buffalo, New York
FIND YOUR FUTURE
We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and commitment to diversity and inclusion.
Overview
The Enterprise Applications Administrator will demonstrate an understanding of information technology fundamentals, concepts, and disciplines. This position will be responsible for implementing and supporting various applications for the PBD business and key stakeholders. They will be responsible for leading requirements, definition gathering, and monitoring and maintaining the application of systems to ensure system availability to IT, the business community, and our customers. The position will assist with the planning, design, configuration, and implementation of integrated systems and related components. The Enterprise Applications Administrator will demonstrate effective communication skills and critical thinking to maximize both business and technical engagements with key stakeholders and vendors. They will communicate and interact with all levels of the organization.
Qualifications
Associates degree required. Bachelor’s degree preferred. An additional two (2) years of experience will be considered in lieu of degree.
Four (4) years of experience performing application analysis, design, or implementation including experience in troubleshooting applications within a complex environment required. Knowledge of and configuration experience with Customer Relationship Management (CRM) preferred.
Intermediate technical knowledge and understanding of application/system design principles and architectural concepts.
Experience with data analysis working with complex levels of disparate data to support the interpretation and mapping translations from primary and secondary data sources into applicable business language and systems.
Proficient in SQL and JavaScript.
Essential Accountabilities
Business Analysis
Provide analysis (analytical, technical, and business process expertise) to ensure technology alignment with strategic and/or department project initiatives (proposed or accepted).
Proactively identify and define project process opportunities that support business strategies, goals, and objectives. Provide project support as needed.
Systems and Applications, Administration, Design, Planning and Maintenance
Perform system administration responsibilities, including implementing customizations and/or changes to PBD applicable lines of business and teams.
Serve as an enterprise subject matter expert providing technical and administrative direction related to MS Dynamics core capabilities.
Play a key role in participating in cross-functional design and implementation discussions regarding data integrity and integration between systems, support internal and external users, software and related upgrades, and user enhancements.
Participate in the analysis, design, maintenance, and deployment of systems as well as defining the support processes required to maintain SOPs and to drive increased data integrity and accuracy.
Provide extended support of integrated IT processes responsible for delivery of data triggering and driving enterprise processes.
Assist with the installation of third-party software and configuration of vendor systems while following established standards, policies, and configuration guidelines.
Coordinate testing, validating data, and technical processes for application/system readiness leading to deployments. Facilitate, review, and analyze test plan execution. Assist with defect remediation and support team members and functional areas as required.
Participate with other technical, operations, and/or IT staff, in overall systems design and configurations providing direction and recommendations from technical analysis and supporting acceptance testing validations.
Function as a primary point of contact in the identification and resolution of system/user problems working with various departments across IH affiliation and vendors.
Leadership and Engagement
Foster strong associate relations within PBD to align with business process leaders to deliver solidified requirements for all projects.
Partner with the business owner to develop business cases with management and lead team and/or cross-functional discussions for implementation of software-related upgrades or new implementations, including documenting business requirements to effectively implement enhanced solutions.
Participate in the technical discussions related to the development of test cases and conduct testing of system upgrades, large data upgrades, and modifications, including the development of storage of support documentation.
Stay abreast of updates and new releases of applications and other 3rd party technologies.
Assist Leadership by making recommendations that will support strategic business direction.
Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $75,000 - $100,000 annually
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here (http://www.independenthealth.com/about/careers/additional-eeo-aap-information) for additional EEO/AAP or Reasonable Accommodation information.
Current Associates must apply internally via the Job Hub app.
The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.
Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you’re part of something special, in your work and in the community.
We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog.
We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more. Please click here (http://www.independenthealth.com/about/community-report) to view our Community Reports.
Apply today and join us on the journey to a happier, healthier, and more inclusive community.
We are a drug-free workplace. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: accommodations@independenthealth.com or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.
Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.