Job Information
Grundfos German Speaking Service Support Specialist (Part-time) in Budapest, Hungary
German Speaking Service Support Specialist (Part-time)
Application deadline:
Workplace: Hybrid Position
Job Location: Budapest, Pest, Hungary
Contract Type: Full-Time
Employment Type: Regular
What is the job about?
The position has functional report to the Head of 1st level Customer Service Support in Erkrath, Germany. You will be a part of our team located in Budapest and work close together with customers and colleagues in our team in Hungary and Germany. This is a part-time role with 20 working hours a week.
Your main responsibilities :
As a Service Support Specialist you will be responsible for providing first level support in German to the customers. Here are simple technical questions to be answered regarding the Grundfos BOX products (e.g.: pumps, domestic waterworks, lifting systems, controls), appointments, offers, spare parts and orders.
Among other exciting tasks, you will:
Respond on a friendly and competent manner to customer inquiries made by telephone and email.
Create SAP orders
Provide the customer with professional and competent assistance with questions relating to installation and commissioning and in the event of faults.
handle product, price and availability inquiries, literature inquiries, use of the Grundfos Product Center.
Answer appointment requests for service orders from the client.
Track and adhere to business processes.- Always behave professionally towards customers
Need to answer customer inquiries by phone or email as quickly as possible
Need to use the IT systems provided by Grundfos in accordance with the required standards.
Your background
We imagine that you have:
Fluency in German and English
Knowledge of MS Office, SAP and preferably the Zendesk ticket system
Ability to travel (preferably approx. 15 days annually)
Customer Service mindset (seeks feedback, deliver high-quality work, sets high standards etc.)
Experience in customer care, preferably technical support is a huge advantage
Relating and networking – quickly building rapport and strong relationships
Good communication skills, both oral and written (clear, fluent, and adaptive to settings)
High level of ability Planning and Organizing and able to juggle multiple activities with clear priorities set
Adapt quickly to changes (no two days will be the same)
What’s in it for you?
What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by oursix core values (https://www.grundfos.com/about-us/our-purpose-and-values) , and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.
In addition, your day-to-day benefits include:
If you’ll be working in a hybrid set-up. We’ll make sure you are well-equipped with a good workstation, so you can work from your home office and you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
On top of it, flexible working hours and up to 3 days additional paid leave for volunteering of your choice.
Annual bonuses, health insurance, parental support, internal well-being consultants and programs.
Access to the modern Grundfos Academy to pursue further both personal and professional development.
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people) .
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.