Job Information
Microsoft Corporation Technical Support Engineering: Full-time Opportunities for University Graduates in Bucharest, Romania
Every year, we welcome thousands of university graduates from around the the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.
We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you? Learn moreabout our cultural attributes .
As a Technical Support Engineering you will be providing technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. you will work with customers to review and resolve issues. Perform troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues. Collaborate on cross-team issues and provides feedback to improve products, resolve bugs, and automate processes. Participate in ongoing training and readiness programs.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Start Date: September 2024
Location: Bucharest, Romania
Type of Employment: Full-Time
You review issues and contact customers to understand their problems, ensuring they are informed about the status and solution of their issue.
You resolve or escalate multiple and varied customer issues, analyzing problems and developing solutions to meet customer needs using log analysis and other proprietary tools.
You collaborate on cross-team and cross-product technical issues, working with resources from other groups as needed to resolve moderately complex customer problems.
You attend readiness trainings and non-technical trainings to become proficient in support topics and provide feedback to improve products to more senior engineers or technical advisors.
You identify potential defects and escalate them to more senior engineers to resolve, using automated tools to deliver solutions for a wide range of issues. You follow processes provided by the business and attend case triage meetings and/or case discussions to collaborate and share ideas for problem resolution.
Qualifications
M inimum Qualifications:
To be eligible for this role you must complete a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field before the start date (OR must be recent graduates or recently graduated)
Passion for technology and customer obsessed
Excellent verbal and written communication skills in English
You must be legally authorised to work in Romania to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or full work permit).
Preferred Qualifications:
Microsoft Technology Certifications.
1+ years in system development, network operations, software support, IT, technical support, technical consulting experience
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .