Campus Pride Jobs

Job Number 24070906

Job Category Reservations

Location JW Marriott Bucharest Grand Hotel, Calea 13 Septembrie 90, Bucharest, Romania, Romania

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

W Marriott Bucharest Grand Hotel is looking for its next RESERVATIONS AGENT !

Explore our endless world!

We invite you to join our global family. Whether you are a beginner or already experienced in the hospitality industry, in our team you will always be appreciated for your natural talent. Your positive energy and the pleasure of serving others are two of the most important reasons why our guests return to us again and again.

Our most successful Reservations Agent is someone who has:

• Fluent English

• Very good computer skills (Opera knowledge can be an advantage);

• Orientation towrads customer service;

• Warm, friendly, outgoing personality, very good hospitality skills;

• Excellent communication skills, calm professional disposition, ability to support and help co-workers;

• Ability and desire to learn;

• Telephone Etiquette Skills.

As a Reservations Agent, you will:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail;

• Verify all reservation information with callers to ensure accuracy;

• Accommodate and document special requests in an accurate and efficient manner;

• Determine the most appropriate room type to meet guest requirements and maximize room rate;

• Explain guarantee and cancellation policies to callers;

• Describe room accommodations and benefit feature sale amenities to guests;

• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days;

• Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events);

• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers;

Would you like aplace that offers you...

• Discounted accommodation in over 8,500 hotels all over the world. Yes, 8,500!

• Unlimited career opportunities ( both internationally and locally);

• Meal vouchers;

• Medical benefits package;

• 5€ breakfast when staying in any of our European hotels;

• Discounts on food and bevereges in all our restaurants and bars;

• Discounts for friends and family;

• Wellness and mental health programmes;

• 21 Holiday Days (increses with lenght of service);

• World class training and development;

• Amazing associates’ parties;

• Bonuses when you reccomend your friends to our jobs

• ...and much more

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.