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Wayfair B2B Service Consultant in Bryan, Texas

<p><strong>Position:</strong><span style="font-weight: 400;">&nbsp; B2B Sales Consultant - Remote</span></p>

<p><strong>Team:</strong><span style="font-weight: 400;"> Specialized Service - Driver Help Desk</span></p>

<p><strong>Level: </strong><span style="font-weight: 400;">1</span></p>

<p><strong>Location: </strong><span style="font-weight: 400;">Remote, US</span></p>

<p><strong>Shift:</strong><span style="font-weight: 400;"> 7:00 AM - 8:00 EST PM Sun thru Sat</span></p>

<p>As a B2B Service Consultant you will help our business customers on their post-order issues by coming up with creative solutions and problem solving via phone and email. This is the position that answers the phone when you call about an issue with a Wayfair order.&nbsp;</p>

<p>Issues include anything after a purchase is completed - for example: damages, returns, assembly services and shipping notifications. This position requires you to multitask between at least 4 different</p>

<p>applications (<em>for example: email, service wizard, shipping, Wayfair site and chat). </em>While working, you will sit or stand at a desk, with two monitors wearing a headset and using a mouse, phone and pin pad. Your day is very structured, your breaks and lunches are scheduled for you and may vary by day. Your performance bonuses are also aligned with your ability to adhere to your scheduled shift and breaks. There is little down time in this position as you are typically on back to back calls during your shift.&nbsp;</p>

<p>What sets us apart from other companies is our focus on giving customers the best experience possible, which is why this role is so important to us. The most successful individuals in this role can quickly identify problems and determine resolutions while always displaying empathy to the customer. We are looking for people that are interested in growing their career, as we value development and are growing as a company.&nbsp;</p>

<p><strong>We are a global publicly traded, home goods and décor company with headquarters in Boston and Berlin. Anything you can think of that could potentially be in a home, Wayfair has. We work with 10,000 different suppliers and have roughly 18 million products on our website. We’re rapidly growing both nationally and internationally. </strong><strong>We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. </strong></p>

<p>&nbsp;</p><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

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