Campus Pride Jobs

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1065006

A distinctive element exclusive to Hay Creek Managements approach to guest service is its Host Philosophy, which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.

The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.

Essential Functions:

• Greet, direct, seat, and take all orders of food and beverage guests.
• Serve guests in accordance with company standards.
• Impart to the customer warmth and graciousness, much as you would give a guest in your own home.
• Inquire throughout the course of the meal if the food, service, and dining atmosphere are to his/her satisfaction.
• Be thoroughly familiar with menu items and related materials.
• Clean and maintain all working areas and equipment.
• Complete designated side work efficiently and thoroughly.
• Use the suggestive selling method for building check averages.
• Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
• Undertake all reasonable tasks requested by supervisors.
• Represent a positive working liaison with all other members of the kitchen and front of house staff.
• To prepare and present bills to customers for payment using the point of sales system (POS).
• Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system.
• Practice guest safety and ensure correct billing to room when processing room charges.
• Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.
• Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
• Close out and check out with manager once shift is complete.
• Consciously assist in all company promotions when required.
• Stock glassware, sugar caddies, prepare roll ups, be sure all trays and mats are clean in room service area
• Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
• Participate in daily staff meetings and department training meetings.
• Understand and communicate daily specials and specialty menus to guests.
• Deliver food consistent with expectations of proper timing of food courses.
• Assist in training new employees and helping others.
• Assist team members as needed to promote a positive teamwork environment.
• Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies, let manager know before ordering for guest.
• Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
• Attend all scheduled meetings and training sessions.
• Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
• Comply with all Hotel and HCH time and attendance policies.
• Comply with all Hotel and HCH uniform, dress code, and appearance standards.

Hotel Specific Essential Functions:

• Ability to remain standing for 8 hours (or 100% of shift).
• Ability to walk for up to 90% of shift.
• Ability to frequently (or occasionally) move and lift up to 50 lbs.
• Ability to walk the property and grounds or on occasion.
• Ability to move up and down stairs regularly throughout entirely of shift.
• Ability to bend frequently and repetitively during a shift.
• Ability to carry service trays on shoulder up to 50 lbs.
• Ability to use repetitive manual dexterity.
• Ability to move quickly based on guest needs.
• Ability to frequently communicate and exchange accurate information effectively.
• Ability to read, write, understand and speak English.

Technology and Equipment:

• Automatic dishwasher
• Point of Sale System
• Time Keeping System
• Multi-line Phone System
• Credit Card Processing

Working Environment:

Hotel property with approximately 51 guest rooms.

Work will primarily take place in a restaurant and kitchen environment.

Group and solo work.

Practice and observe all safety procedures.

Interior of hotel, in all areas with exposure to extreme temperatures.

Exterior of hotel with exposure to weat