Job Information
Insight Global REMOTE Tier 1 Support Technician in Broomfield, Colorado
Job Description
A hospitality company in Colorado is looking for 4 contractors to support during their seasonal ramp up period. This team is responsible for addressing incident records submitted by internal company employees including but not limited to AD account issues, MFA support, password resets, and 'How To' inquiries. Majority of communication will be done via email or Teams, but having a strong phone presence with a customer service mindset is important. You are expected to address 10-15 incidents per hour, prioritized by a triaged ticketing system.
You will be on a team with over 12 individuals. This team is highly motivated to find great talent that also align with their company culture - collaborative, supportive, and reliable.
This role is currently slated as a 3 month contract, however extensions are possible as is conversion to FTE. This team has a history of finding talent during their seasonal ramp up, and converting them to direct hires if head count is open and performance is strong while on contract. This position is paying $19.50/hr and is fully remote, working MST. In order to be converted to an FTE, you must live in one of the following states: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
1-3+ years of experience working in a helpdesk role
1+ year of experience with Microsoft Systems
Experience with password, authentication, and MFA reset related issues Experience with ISM (Incident Service Management)
Customer Service experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.