Campus Pride Jobs

We are seeking a highly skilled Triage Registered Nurse (RN) for our Patient Call Center to provide exceptional patient care and support. As a Patient Call Center (PCC) RN, you are responsible for assessing patient needs and providing appropriate medical advice and care. You will work closely with physicians, nurses, and other healthcare professionals to ensure the highest level of patient care. Your role will be critical in ensuring that patients receive timely and appropriate care, and that their medical needs are met. In addition, you will be cross-trained as a Clinical Support RN to provide support as needed. Upon successful completion of orientation and training, this position has the option to work remote one day per week. The hourly range for this position is $33.50 - $41.00. Pay is based on years of relevant experience. Responsibilities: Collects information regarding patient s general condition via telephone, particularly the acutely ill patient, and ensures that needs are met by use of TPB and/or licensed practitioners orders Documents all activities/interventions, patient/family responses, medication dispensed or prescribed, hospital data, etc., in the medical record as described by patient via telephone Responsible for greeting patients by answering multiple phone calls for all sites/locations in a timely and polite manner Efficiently uses an EMR system to document patient's records Per TPB and/or Voyage Healthcare Provider Approved Standing Orders: Describes or explains what can and will be done for the patient, i.e., speak with provider, schedule same-day appointment Coordinates patient care by ensuring appointments are scheduled based on urgency of phone call Promoted wellness by providing patient education materials, communicating provider's advice and instructions following clinic-specific protocols Providers information regarding diagnostic procedures, medications, nutrition and maintenance of health and wellness per the primary care provider's recommendation Relays information obtained from other professional callers, i.e. pharmacies, long-term care facilities, home care, hospitals, etc. Sends written messages to clinic providers for medical advice, prescriptions, etc. Completes accurate, clear, and thorough documentation on all telephone encounters Maintains confidentiality in matters regarding the clinic, its patients, and employees Responsible for call-backs pertaining to messages sent, labs and diagnostic imagining Prepares letters and orders for the Voyage Healthcare providers to sign Scans letters and form documents into the patient s EMR Complies with procedures and policies to ensure a safe work environment and compliance with OSHA standards Performs other related duties as assigned