Job Information
KeyBank Lead Specialist- Default Support in Brooklyn, Ohio
Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144
Join our team as a Lead Specialist on the Default Operations Support team, providing crucial back-office support to our Default Management internal partners. As you support various lines of business by handling essential administrative functions, you are a vital asset on the team.
Location: Hybrid - in Brooklyn OH – 1 day in-office; 4 days WFH
Hours: Monday - Friday 8:00am - 4:30pm ET
Essential Responsibilities
Provides internal support to Default Management Ops teams
Enters data into multiple systems
Reviews documentation and sends out time-sensitive correspondence
Roles at this level are responsible for moderate operational and/or administrative work
Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for each task
Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member
Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process
Accountable for regular reporting and analysis requests
Recommends and implements processes to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned
Required and Preferred Skills, Experience, and Qualifications
High School Diploma or equivalent required; College degree preferred
1-3 years of experience in an administrative or operations role preferred
Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
Digital literacy in MS Office365 – including Intermediate skills in Outlook, Excel, & Word
Comfortable navigating multiple computer systems and applications
Excellent time management, prioritization, and organizational skills
Ability to work under pressure and meet deadlines
Proven ability to handle high transaction volumes accurately
Analytical, research, and problem resolution skills
Quick learner who is not afraid to ask questions
Ability to work from home 4 days per week in a quiet, private office setting with little to no distractions
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 to $24.52 per hour depending on location and job-related factors such as level of experience.
Please click here (http://www.key.com/kco/images/Key_Benefit_Eligibility_Chart.pdf) for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 02/01/2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com .
Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation’s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.
At Key we’ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we’re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.