Job Information
LaSante Health Center Urgent Care Program Director in Brooklyn, New York
The Program Director ensures the mission of LaSante Health Center is carried out through care coordination. S/he is responsible for building the team to carry out the program smoothly. The Program Director communicates with Care Team members, partners, and health care providers on a daily basis to ensure that deadlines are met and roles are understood. The Program Director leads and manages budgeting and reporting aspects of the program, and supervises staff.
Responsibilities
Organizational and administrative duties:
Provide oversight of the program through monitoring, reporting, and quality assurance activities
Provide programmatic, clinical and quality supervision to Care Coordinators and Patient Navigators
Manage administrative and programmatic aspects of the program, including budgeting, reporting, chart reviews, and liaison with grantor (if applicable)
Communicate with staff and partner organizations regularly and concisely
Oversee the day-to-day functioning of the program
Maintain a strong referral system and ensure that all contractual service delivery targets are met
Collaborate with health care providers (such as primary care physician, mental health workers, nurses) to ensure that the full continuum of care is brought to HIV-positive clients
Oversee ongoing quality management activities and integrate quality improvement into daily program operations
In some cases, organizes or leads staff training sessions
In some cases, provides clinical supervision to Patient Navigators and/or Care Coordinators
Qualifications
Personal characteristics and skills
Commitment to the mission of care coordination
Commitment to quality improvement
Interpersonal skills and the ability to communicate concisely and positively to Care Coordinators and Patient Navigators
Communication skills to negotiate expectations and carry out protocols
Possess initiative and problem-solving skills
Strong sense of teamwork and team-building
Education and experience
MPH, MSW, MPA, MBA—or—BSN, PA, NP with formal managerial training
3 years minimum of managing similar services
Strong understanding of cultural competency with the target population
Computer literacy necessary