Job Information
RiseBoro Homecare Inc. Social Service Coordinator, 1245 Gates Ave. in BROOKLYN, New York
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the general supervision of the Supervisor, Housing Social Services, the Social Service Coordinator is responsible for providing case management and recreational services coordination for residents of a senior housing facility. Specific duties and responsibilities include:
Actively coordinate day-to-day on-site services for residents and ensure all service provision is representative of RiseBoro’s mission
Conduct non-clinical annual assessments of residents to determine wellness and social needs
Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed
Assist clients with benefit entitlements i.e. SSA, SSI, SNAP, Public Assistance, Medicaid, Medicare, and private insurance
Conduct advocacy for benefit services as needed
Educate residents on the available on-site and community services
Prepare and maintain up-to-date resident records/personal information i.e., eligibility information, services provided, and all relevant correspondence
Document contact with residents, families, and providers
Conduct monitoring services through home visits and telephone calls
Deliver services with sensitivity to the client's cultural and socioeconomic characteristics
Work collaboratively with community partners to ensure residents can age in place, including coordinating homecare services and proper discharge planning from inpatient facilities
Organize and assist with resident social activities i.e. group birthday parties, picnic trips, and other yearly events
Organize and conduct outreach for educational workshops based on resident interests and needs
Provide on-site services weekly for a minimum of two (2) other assigned senior buildings, and coverage to additional sites as needed
Ensure and encourage resident participation in educational workshops and provide proper translation of materials as needed
Coordinate weekly planned activities and classes; observe classes for program evaluation, and change assessments
Ensure and encourage resident participation in educational workshops and provide proper translation of materials as needed
Communicate with on-site property management and maintenance staff on resident issues
Other related duties as required by the Supervisor
COMPETENCIES
Experience in social services setting preferred
Experience in customer or client services required
Bilingual Spanish/English speaker required
Excellent verbal and written communication skills
Ability to multitask and problem-solve as needed
Ability to work collaboratively as a team and independently
Ability to develop positive relationships i.e. clients, family members, colleagues, etc.
Ability to maintain professionalism under stressful situations and maintain confidentiality
Ability to travel to different sites for home visits and appointments
Commitment to RiseBoro’s mission, vision, and values
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
EDUCATION and EXPERIENCE
High School Diploma or equivalent required
An Associate or Bachelor’s Degree in social work, psychology, or a related field preferred
EEO/Affirmative Action Policy Statement
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.